3rd Shift Residential Home Supervisor

Description

As a 3rd Shift Residential Home Supervisor, you'll oversee overnight operations, staff performance, and student safety across all 8 residential group homes. Unlike a traditional group home supervisor assigned to one location, this position provides active leadership and oversight across multiple homes, ensuring Direct Support Professionals (DSPs) consistently follow care plans, safety protocols, and organizational expectations. You'll serve as a key point of leadership during overnight hours, conducting walkthroughs, responding to urgent situations, supporting frontline staff, and making sound decisions to maintain safe, consistent, high-quality care.

• Schedule: Full-Time | 3rd Shift 10:30p-8:30a
• Work Environment: On-site leadership across 8 residential group homes
• Education: High school diploma or GED required; associate degree preferred
• Experience: Minimum of 3-5 years supervisory experience in residential care, behavioral health, developmental disabilities, or related human services required
• Pre-Employment Requirements: must pass a state and federal background check, drug screening, physical, and lifting test

What You'll Do

Lead & Support Overnight Teams

• Provide direct oversight and leadership to overnight Direct Support Professionals (DSPs) across eight residential group homes.
• Conduct regular walkthroughs to monitor staff engagement, student safety, and quality of care.
• Coach, mentor, and support frontline staff to strengthen performance, accountability, and professional development.
• Address performance concerns, reinforce expectations, and escalate issues when appropriate.
• Monitor staffing coverage and respond to unexpected absences or operational needs.
• Foster a positive, respectful, and accountable team environment.

Ensure Student Safety & Quality Care

• Ensure students receive safe, compassionate, individualized care throughout overnight hours.
• Monitor compliance with individualized care plans, behavior support plans, and established residential routines.
• Respond to behavioral escalations, medical concerns, emergencies, and other critical incidents.
• Provide hands-on support to staff during challenging situations when needed.
• Ensure appropriate incident reporting, documentation, and communication.
• Maintain a safe and supportive residential environment that promotes student dignity, independence, and well-being.

Oversee Residential Operations

• Monitor daily operations across all eight homes to ensure consistency in care and service delivery.
• Ensure staff follow established policies, procedures, and regulatory requirements.
• Identify operational gaps, safety concerns, or opportunities for improvement.
• Support quality assurance activities, residential audits, and compliance expectations.
• Ensure accurate and timely completion of required student and operational documentation.
• Assist with student transitions, staffing adjustments, and other residential needs.

Communicate & Collaborate

• Serve as a key overnight leadership contact for frontline staff.
• Communicate important student updates, staffing concerns, incidents, and operational needs to Residential leadership.
• Provide clear shift-to-shift communication to ensure continuity of care.
• Collaborate with nursing, behavioral, educational, and residential teams as needed.
• Exercise independent judgment while recognizing when concerns require additional leadership involvement.

Requirements

What We're Looking For

• Strong leadership skills with the ability to coach, develop, and hold staff accountable.
• Confidence making decisions independently during overnight hours.
• Experience managing multiple priorities, locations, or teams simultaneously.
• Excellent judgment and the ability to remain calm during emergencies or challenging situations.
• Strong communication, conflict-resolution, and problem-solving skills.
• A proactive approach to identifying concerns before they become larger problems.
• Exceptional reliability, professionalism, and follow-through.
• The ability to build trust while maintaining clear expectations and professional boundaries.
• Strong organizational skills and attention to detail.
• A commitment to student safety, quality care, and continuous improvement.

Required Education & Experience

• High school diploma or GED required.
• Valid Kansas driver's license required.
• At least 3-5 years of supervisory or leadership experience in a residential care, behavioral health, developmental disability, or related setting.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and accurately complete required documentation.
• Ability to work independently and exercise sound judgment during overnight operations.
• Ability to successfully complete and maintain required CPR and crisis prevention/intervention certifications.
• Proficiency with basic computer applications, including Microsoft Office.

Preferred Qualifications:

• Associate degree or higher in Human Services, Psychology, Education, Healthcare Administration, Business Management, or a related field.
• Experience supporting children or adults with autism, intellectual/developmental disabilities, or complex behavioral needs.
• Experience with staff scheduling, performance management, incident response, and regulatory compliance.
• Knowledge of trauma-informed care, behavior support plans, and crisis intervention practices.

Physical Requirements:

• Lifting: Up to 30 lbs. frequently; 50 lbs. rarely
• Carrying: 10-15 lbs. frequently; 50 lbs. seldom
• Sitting/Standing/Walking: sit rarely; stand constantly; walk frequently
• Climbing: rarely
• Bending/Twisting/Kneeling/Reaching: frequently
• Reaching: frequently.
• Pushing/Pulling: 10-15 lbs. occasionally; 50 lbs. rarely
• Dexterity: constant hand-eye coordination and manual dexterity.
• Stamina/Endurance: mild exertion frequently; heavy exertion occasionally
• Vision/Hearing: constant ability to see clearly and hear instructions or warnings
• Mind-Body Connection: frequent awareness of body positioning and task execution

Work Environment:

• Environment: Indoor and outdoor work environments
• Safety Compliance & PPE Requirements: Adherence to safety protocols and protective gear use constantly. Mandatory use of Heartspring standard PPE, with additional protective gear (e.g., gloves, helmets, arm guards, leg guards) provided as needed.
• Physical Interactions & Exposure Risks: Frequent exposure to physical interactions from clients, including slapping, hitting, punching, kicking, head-butting, and biting. Potential exposure to infectious diseases, parasites, bodily fluids, and blood-borne pathogens in a school and residential care setting.

#res!