Member Service Representative/ Teller - West Bend

Put your customer service strengths to work at Kohler Credit Union!

Do you like working with people, answering questions, and finding ways to make someone's day better? Kohler Credit Union is looking for a motivated, customer-focused Full-Time Teller/Member Service Representative to join our team at the West Bend - Meijer Branch.

Whether your background is in retail, restaurants, hospitality, sales, cash handling, or customer support, you may already have the experience we're looking for! This is an opportunity to bring your existing skills into the financial industry while learning something new. Starting pay is $19.15-$21.40 per hour, with no prior banking experience needed. We'll provide the training, resources, and continued guidance to help you feel confident in your role and develop a long-term career.

At Kohler Credit Union, we believe in taking care of our employees. Our benefits include medical, dental, and vision insurance, 401(k) with employer match, life insurance, tuition reimbursement, paid time off, and paid holidays. You'll be joining a supportive workplace where teamwork matters and your contributions make a difference.

Position Overview

As a Teller/Member Service Representative, you'll help members navigate their everyday financial needs while creating the kind of friendly, dependable experience that keeps them coming back. You'll be an important part of our West Bend team, building connections and helping members feel confident about their finances.

The skills you've gained through customer service, retail, hospitality, food service, sales, or other people-oriented positions can prepare you for success in this role. Your ability to communicate, manage transactions, address concerns, and provide personalized service will help you make a smooth transition into financial services.

You'll handle daily banking transactions, assist with member account inquiries, provide guidance on digital banking options, and help members discover services that fit their needs. Every day brings opportunities to learn, solve problems, and build relationships!

Qualifications

We're looking for someone who brings a positive attitude, enjoys helping others, and is committed to providing a great member experience.

• High school diploma or GED required.
• Experience in customer service, retail, hospitality, restaurants, sales, cash handling, banking, or related fields is beneficial but not required.
• Ability to build rapport and establish positive relationships with customers.
• Strong verbal communication and listening skills.
• Basic math abilities and confidence handling transactions accurately.
• Comfortable working with computers and learning new technology.
• Good organizational skills with an emphasis on accuracy and attention to detail.
• Ability to manage multiple responsibilities and adjust in a busy, team-oriented setting.
• Interest in helping people, learning about financial services, and developing new skills.

Work Schedule

• Monday-Friday: 10:00 AM - 6:00 PM
• Rotating Saturday: 10:00 AM - 3:00 PM

Build Your Future With Kohler Credit Union

Our mission is Building relationships, strengthening communities, fulfilling dreams. We put this into practice by creating meaningful experiences for our members, investing in our employees, and supporting the communities where we live and work.

If you're ready to take your customer service experience in a new direction and join a team that values what you bring to the table, we'd love to hear from you!

Apply today and discover what's possible with Kohler Credit Union!

Applicants must be legally authorized to work in the United States without current or future visa sponsorship