Urban District Public Service and Maintenance Team, Grade N17

This position is available ONLY to Montgomery County Government, Community Engagement Cluster (CEC) Employees interested in applying for a Temporary Promotion through a competitive process.

Please note that the department has the discretion to either convert the promotion from a temporary to a permanent one without further competition OR to fill the position under a second competitive process. 

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#

Please note: The salary range above represents this position’s earning potential only. This is a Temporary Promotion opportunity, and the salary will be determined accordingly.

WHO WE ARE

The Silver Spring Urban District (SSUD) provides enhanced services to the Central Business District to ensure that downtown Silver Spring remains a clean, safe and attractive environment that promotes a vibrant social and business climate and support long-term economic viability and vitality. SSUD services include ambassadorship, security, streetscape maintenance, walkway repairs, tree maintenance, marketing, promotions and special events.

 

WHO WE ARE LOOKING FOR

The Silver Spring Urban District is seeking experienced individuals who enjoy working outdoors year-round to serve as full-time Urban District Public Service and Maintenance Team Supervisors. We are seeking candidates with team supervision and public engagement experience, along with strong communication skills, to coordinate and support the day-to-day operations of the Clean and Safe teams. These teams serve as ambassadors and provide event support for the local business and residential community.

The primary purposes and responsibilities of this position are to:

• Provide public service support and supervision to Clean and Safe team members deployed throughout the Urban District.

• Provide operational and administrative communication to support the effective, efficient, and safe management of Silver Spring Urban District operations.
• Implement special projects that support members of the business community, County agencies, and community organizations.
• Guide and directly participate in programs and services that ensure the district is clean, safe, and welcoming.

The responsibilities of this position include, but are not limited to:

Staff Supervision

• Monitor the progress of and assist the Public Service teams with daily assignments in the field.
• Supervise and motivate staff while ensuring alignment with safety standards and policies. 

• Guide Short-term planning, ensuring services align with district priorities.

Staff Development

• Provide daily and activity-based leadership to develop a positive rapport.
 • Identify problems and provide support, guidance, and counseling.

• Participate in and assess annual performance. 

Field Coordination

• Conduct operational reviews and make recommendations to improve efficiencies and systems. 

• Guide daily assignments for crew work according to Department objectives and identified focus areas.
 • Contribute directly to daily assignments and the team’s fieldwork and perform general inspections of the Urban District to identify other required services.

Special Project Implementation

• Lead, instruct, and participate in a variety of special work projects, including brick repair, tree pruning, general repair, event preparation, inventory management, community safety scans, and hazard surveys. 

• Train staff on new initiatives and provide support with Microsoft Teams.

Administrative Support

• Complete assigned logs and end-of-shift reports and create forms and operational plans as needed to increase crew productivity.
• Coordinate instructions, materials, and equipment to ensure they are available for the Public Service Team to complete assigned tasks. 
• Create written summaries of SSUD success or accomplishments, documents obstacles to successful implementation and recommendations to address them, formal proposals for new programs or service enhancements, and prepare detailed summaries of internal and external factors affecting SSUD Operations.
• Track and approve staff timesheets biweekly.

• Tracking team and shift deliverables; ensure staff adhere to safety standards in delivery of program services; and assist with inventory tracking and management. 

The individual selected for this position will be considered an Essential Employee. Essential employees must report to work during a period of general emergency or liberal leave.

The selected candidate may be required to successfully complete a medical exam and drug screening. This position requires working outdoors in varying weather conditions year-round for approximately 75% of the workday and involves frequent periods of walking, standing, and lifting equipment and materials weighing up to 50lbs.

The schedule will consist of a four-day workweek that includes one scheduled weekend day. The specific schedule will be determined; however, the expected hours are 12:00 p.m. to 10:00 p.m.

Experience: One (1) year of experience in providing assistance to the public and urban maintenance.

Education: Graduation from high school or possession of a high school certificate recognized by the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted for the stated.

License:

Preference for interviews will be given to applicants with the following. Please ensure that your experience in these areas are documented on your resume.

• A bachelor’s degree or three or more years of experience providing service to the public in urban maintenance or interpersonal support services.
• Experience in team leadership, including staff supervision in accordance with MCPR and the MCGEO Collective Bargaining Agreement.
• Experience reviewing and evaluating complaints from the public and determining or initiating appropriate corrective action in coordination with various governmental agencies, including using a work order management system and creating, assigning, and closing service requests.
• Experience developing and implementing waste management and maintenance activities including establishing implementation plans and procedures and physically working alongside team members on projects.
• Experience developing and implementing outreach and education activities, using a variety of formats, platforms, and methods.
• Project management experience.