- Workplace
- Onsite
- Source
- Fountain
Description
ABOUT US
The Amenity Collective, LIVunLtd's parent company, is North America’s leading provider of single-source solutions across the aquatics, fitness, and recreation industries. We deliver customized services—staffing, construction, design, consulting, and operations—to supercharge long-term success for clients and their aquatics, fitness, and recreation spaces.
POSITION OVERVIEW
As the temporary Lifestyle Manager, you will work at one of LIVunLtd’s luxury residential or commercial buildings to oversee the concierge services the residents or tenants receive. The Lifestyle Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Lifestyle Manager, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s.
While this role is temporary, full time and part time roles do exist and have the potential to turn into continual employment.
We are looking for a mid-January start date. Saturdays are a must.
ESSENTIAL RESPONSIBILITIES
Concierge Services
Introduce clients to our concierge services, including all services related to the move-in process.
Greet all clients and answer phones in a warm and professional manner.
Ensure a superior, high level of customer service is being provided to clients.
Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including:
Restaurant reservations and recommendations
Car and limousine bookings
Theater and experience ticket purchases
Salon and spa appointments
Tours and/or leisure activities
Pet walking services
Housekeeping services
Refer preferred movers and vendors to residents and obtain
bids
Respond to resident inquiries in a timely manner, with accurate and thorough information.
Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.
Track resident usage, communication, and feedback completely and accurately in MUSE.
Events, Promotion, Sales, and Networking
Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
Attend periodic on-site parties and functions.
Reconcile and submit invoices for all purchases and expenses.
Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
Dress professionally and polished at all times.
Operations + Facility Management (where applicable)
Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
Ensure compliance with safety/emergency/incident/accident protocols.
Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.
Pool Operations (where applicable)
Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.
Identify and propose repairs, annual maintenance and upgrade items.
SKILLS AND QUALIFICATIONS
Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail.
In-depth knowledge of New York City attractions, nightlife, restaurants, and shopping.
Enthusiastic, passionate and knowledgeable about the hospitality industry.
Thrive in a dynamic, fast paced environment.
Excellent verbal and written communication skills.
Superior time management skills.
Knowledge of multiple languages is an additional asset
Knowledge of BuildingLink and Salesforce are bonus qualities.
Proficient in Google suite
Ability to work independently with remote supervision.
Ability to work with all levels of staffing, other management and clientele.
NOTE
The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.