Surgical Office Coordinator - OB GYN

City/State:

New City, New York

Department:

OBS-GYN of Rockland

Work Shift:

Day

Work Days:

Scheduled Hours:

Scheduled Daily Hours:

Scheduled Weekly Hours:

40

Hourly Rate/Range:

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

A.     Job Summary: Create a customer friendly environment utilizing exemplary customer service skills; greet patients upon entry to medical office, obtain all pertinent demographic information from patients and family members; schedule surgical procedures, verify eligibility and obtain pre-certifications for all procedures requiring pre-certification. Prepare patients in the examining room, including reviewing current medications with the patient, taking vitals and EKGs.   

 

B.     Essential Job Qualifications

 

1.      Education:  High School Diploma or equivalent.

2.      Experience:  Three to five years experience in a healthcare environment, preferably a surgical practice. Must have a general understanding of medical office procedures and surgical cases, billing, insurance carriers including Medicare and Medicaid.  Medical Assistant experience preferred.  Must have experience working with computers and basic knowledge of practice management systems.

3.      Training/Certification:  N/A

4.      Licensure:  N/A

5.      Other:  Employee must be able to create short correspondence, and memos and also present information to physicians, physician extender(s), patients, patient family members, and employees of the medical practice. Employee must be familiar with using an electronic health record; EPIC preferred.

 

B.     Job Specific Contacts

 

      1.   General Contacts: Patients and family members, physicians, physician extender(s) and employees.

 

C.     Environment and Demands

 

Environmental Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, radiation, and exposure to infectious diseases. The noise level in this environment is usually moderate. 

 

Essential Physical and Cognitive Demands, Manual Dexterity: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision. Some irregularity in scheduled hours because of compensated overtime requirements.  Weekend/Holiday rotation required.

 

Part I: Demonstrates adherence to Highland Medical, P.C. Standards:

 

A.   Organizational          

 

 

Working Together

·        Demonstrates the ability to work together with employees

·        Demonstrates courtesy and respect in all customer interactions

·        Demonstrates a positive spirit of service

Empowerment

·        Demonstrates use of self-directed communication and decision-making

·        Demonstrates effective problem-solving skills

·        Demonstrates accountability for own words and actions at all times

·        Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner

Communication

·        Demonstrates positive communication in all interactions

·        Demonstrates professionalism and courtesy in all interactions

Appearance

·        Demonstrates personal pride in appearance

·        Demonstrates compliance with dress code

·        Demonstrates assistance in maintaining a clean, clutter-free environment

Responsiveness

·        Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker

·        Demonstrates effective problem-solving to point of resolution for customer

Excellence in Service

·        Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements

·        Demonstrates positive outcomes in all aspects of job requirements

 

B.     MISSION/STRATEGIC PLAN:

 

Participates in activities which support the mission of Highland Medical, P.C.

 

C.   JOB SPECIFIC COMPETENCIES:

 

·        Coordinate and schedule surgical procedures and obtain pre-certifications, if required

·        Answer heavy phone volume.

·        Prepare patient waiting area for the day.

·        Meet and greet patients, family members and all visitors.

·        Schedule appointments on practice management system.

·        Verify insurance coverage, benefits and co-payments.

·        Confirm appointments and surgeries with patient and hospital scheduling department.

·        Confirm patient demographics.

·        Update patient demographic and insurance information in electronic health record.

·        Collect deductibles, co-payments and/or other outstanding balances.

·        Enter charges from super-bill/encounter form into electronic practice management system.

·        Reconcile front desk charges and payments.

·        Relay messages to physicians, physician extender(s) and/or other staff.

·        Relay messages as may be required by physicians.

·        Assist with filing and copying charts and documents, as needed.

·        Order and stock office and medical supplies.

·        Prepare new patient charts.

·        Perform all other duties as assigned

Highland Medical, P.C. is an equal employment opportunity employer. Highland Medical, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.