Front Desk Agent - Glacier National Park

Overview

 

Live. Work. Explore. as a part of our Front Desk team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. 

 

We’re hiring Front Desk Agents to Live. Work. Explore. this summer!

 

Job Summary:Warmly welcome guests, manage check-in and check-out processes, and efficiently handle room assignments and reservations using the Opera Property Management System, all while ensuring exceptional service and adherence to safety and environmental practices.

 

The Details:Position Type: SeasonalSeason Dates: Starting between early-May and early-June and ending between mid-September and early-October 2027 (dates vary by location and position)

Pay: $15.10/hr

Schedule: Typical schedule is 40-45 hours, 5 days per week (may include weekends, evenings, and holidays)

 

Life in Glacier National Park

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Free Glacier National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Benefits:

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

Responsibilities

• Be the face of the hotel, warmly welcoming every guest and creating a memorable first impression.
• Serve as a concierge and problem-solver by answering questions, handling guest requests, resolving concerns, and sharing local recommendations.
• Deliver exceptional guest service during check-in and check-out, including assigning rooms, issuing keys, processing payments in Opera (Property Management System), and assisting with guest questions.
• Answer phones with charm, grace, and the ability to pronounce guests’ last names.
• Coordinate with housekeeping, maintenance, food and beverage, and bell staff.
• Maintain a welcoming lobby environment and stay informed about property services, events, and amenities to enhance the guest experience.
• Be calm, cool, and collected under pressure – even when there is a line at the desk and someone is missing their luggage.
• Create, modify, or cancel hotel reservations.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures.
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Previous customer service or hospitality experience is a big plus but not required.
• Friendly, outgoing personality with a "Yes, absolutely!" attitude and a genuine love of hospitality.
• Excellent communication, guest service, and problem-solving skills, with a talent for turning challenges into positive guest experiences.
• Reliable, organized, and able to multitask, think on your feet, and stay calm in a fast-paced environment.
• Flexible and adaptable with strong decision-making and time management skills.
• Comfortable using technology, including Opera PMS and other front desk systems.
• Basic math skills required.
• Available to work flexible hours, including weekends, holidays, overnights, and occasional guest emergencies.

Physical Requirements include:

• May be required to work a Front Desk night shift, based on business and staffing needs.
• Ability to lift and carry up to 15 pounds.
• Stand for up to 8 hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.