Regional Director of Operations

Description

Position Overview

The Company is seeking a Regional Director to lead and manage all aspects of day-to-day service operations. This position will oversee ongoing operations, new property onboarding, geographic expansion within the state, forecasting, quality control, and other functions necessary for the effective operation of the assigned region. The Director will report to the VP of Operations and serve as a key strategic partner, thought leader, and ambassador for Affinity’s culture.

Responsibilities

• Managing the Georgia (Atlanta) and Alabama operations teams to drive accountability and performance across service quality, customer service, and productivity.

• Implementing systems and processes to enhance customer and resident experience.

• Optimizing operating productivity to include direct cost per unit served improvement.

• Oversight of the region's operations budget

• Partnering with the VP of Operations and Sales Leadership to develop organic growth strategies

• Be available to travel outside the state if needed

• Working with HR leadership to ensure the proper workforce is in place for quality service delivery.

• Continually assessing the organization (including additional add-ons) to determine the optimal use of resources.

• Developing the central operations management team to support growth and scale.

• Reducing employee turnover

Other Core Responsibilities

• Cultivate young talent and coach around performance.

• Utilize leadership training program to develop a strong structural leadership foundation and pipeline

• Teach professionalism and bring advanced business tools and principles into the organization.

• Create an environment of merit-based advancement and empowerment within the operations organization.

• Develop succession plans to support organizational growth.

• Practice servant leadership and strategic leadership

• Be an engaged, thorough partner to the VP of Operations.

• Play a significant role in business strategy development and implementation of new properties with the sales team and Operations Managers

• Performance Attainment & Process Improvement

• Hold operators accountable for meeting goals.

• Identify areas needing improvement and address proactively

• Be a thought leader on new processes and tools to improve performance and customer service

Requirements

Requirements

• Minimum of three years of proven experience at a manager or Director level.

• A history of successfully building effective cultures and growing similarly sized businesses, and the ability to win the hearts and minds of direct reports and rank-and file employees.

• A background in technology enabled service industries with a strong understanding of field services. Multi-family experience is a plus.

Apply If

• You have been a top 5% performer in every position you have held.

• You are intellectually curious and have a strong academic background.

• You are competitive and love to win but are also collaborative and team oriented.

• You have strong opinions and are not afraid to express them, but you can also be influenced by colleagues who make rational arguments.

• You have a sense of humor and are well-liked by your colleagues.

• You are honest and transparent.

• You can adapt, improvise, and overcome.

• You have attention to detail.

Do Not Apply If:

• You are not self-aware or have an ego that makes you inflexible.

• If you are not a team player or don’t put others before yourself.

• You don’t enjoy getting your hands dirty. The Company is a fast-growing business that requires hands-on leadership

• You don’t enjoy challenges and working hard. This is not a 9-5/punch-the-clock job. This is a “do whatever it takes job” and there is a lot to do.

• You don’t enjoy building organizations and leading people, you don’t bring energy and enthusiasm to the job every day, or you are more likely to make an excuse than accept responsibility.