Service Coordinator

Luxury Service Coordinator Job Description

Building a business starts with valuing the team. Luxury Comfort Solutions began with this vision over 14 years ago. Today, we hire some of the best to ensure you're working with people you can constantly learn from. We will train you, coach you, support you, and trust you and your experiences to get work done your way, while testing the limits of what's possible. You will be part of a culture where everyone feels supported.

What we do and the values that drive us:

Our comfort solutions change lives. Simple enough? We pair high-quality products with Luxury service so people can live life in comfort. Not just at major events and photo-worthy moments, but in how people live each day.

Behind our values and drive is a team that works together, wins together, and strives to get better every day. How does that sound?

Luxury Comfort Solutions is seeking a teammate with integrity, character, and energy to help coordinate our service team of HVAC Service Technicians and Plumbing Technicians. This person will exude confidence, maintain a positive outlook, and demonstrate a servant-leader mindset.

This is a hands-on, follow-my-lead position in a small office setting. As the Service Coordinator, you are the initial point of contact with our clients and the company's personality through our phone and texting system. You will work with residential and commercial customers to identify and prioritize their specific situations or needs. Then, you will communicate this information to the appropriate technician as you schedule the service appointment. Additionally, you will contact current and prospective clients to schedule maintenance and other return visits. This is not a boring office job. It is lively, fun, and moves at a fast pace. If you enjoy talking with people and helping others, then this is the job for you!

Basic knowledge of Microsoft/Google products preferred. Prior leadership with scheduling experience preferred.

You are:

• able to arrive on time
• positive with your attitude and maintain strong customer service skills
• a solid writer with excellent verbal communication skills
• great at organizing tasks and projects
• coachable and eager to learn
• enjoy winning and love celebrating success
• passionate about meeting deadlines

You will:

• field and dispatch service calls in a friendly, professional manner and establish customer rapport, encouraging repeat business
• schedule jobs based on the technician’s skill set
• ensure jobs are created accurately and payment has been collected by the technician if applicable
• respond to customer requests and concerns, resolving issues and ensuring customer satisfaction
• register newly installed equipment for extended warranty, labor warranty, request finance buyback, monitor warranty parts and returns, verifying proper credit is issued by vendors
• monitor company vehicles to ensure proper operation and maintenance
• schedule recurring service events for maintenance and filter changes
• schedule alerts and recurring reports
• perform daily monitoring of the dispatch board
• are supervised by the CFO

We will:

• pay you what you are worth. No glass ceilings here.
• guarantee work-life harmony. We will give you the flexibility you need in your work life (e.g., flexible paid time off, company-wide holidays, maternity and paternity leave, bereavement leave, and remote work options) so you can spend time with family and friends when it matters most.
• have an open, honest culture, and we trust our teammates from day one. Your team will support you, but you will own your work and have the flexibility to try new ideas.
• encourage career growth. Get ready to be coached. Our leadership team is full of lifelong learners who encourage professional development. We'll give you resources and opportunities to keep growing.
• support your mental and physical health because you can’t live a life of luxury without both.
• help you with medical, vision, dental, life, and supplemental insurance.
• generously contribute to your retirement plan. Yep, that's free money through a 401(K), profit sharing, and cash benefit plan.
• provide a full-time, permanent position with working hours of Monday through Friday, 8:00 am to 5:00 pm. A one-hour lunch is included.

Ready to join us?