Employee Benefits Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Position Summary

The Benefits Administrator serves as a trusted resource for employees by providing exceptional support and guidance regarding benefit programs. This role is responsible for assisting employees with benefits enrollment, plan changes, claims inquiries, and issue resolution while ensuring a positive employee experience. The Benefits Administrator works closely with internal teams, insurance carriers, and third-party administrators to deliver accurate, timely, and compliant benefits administration services.

Essential Duties & Responsibilities

Employee Benefits Support

• Serve as the primary point of contact for employee questions and concerns related to benefit plans.
• Provide clear and accurate information regarding benefit options, eligibility, coverage, enrollment procedures, and claims processes.
• Respond to employee inquiries via phone, email, and in-person interactions while delivering outstanding customer service.
• Assist employees in understanding their benefits and making informed decisions regarding available plan options.

Benefits Administration

• Process benefit enrollments, changes, and terminations accurately and within established timelines.
• Coordinate with insurance carriers and third-party administrators to resolve claims and benefits-related issues.
• Maintain accurate employee benefits records and documentation.
• Ensure compliance with company policies, carrier requirements, and applicable regulations.

Issue Resolution & Administrative Support

• Investigate and resolve complex benefits issues, discrepancies, and escalated employee concerns.
• Collaborate with internal departments and external vendors to facilitate timely resolutions.
• Follow up with employees to ensure questions and concerns are fully addressed and resolved.

Communication & Employee Education

• Create and distribute benefits-related communications, educational materials, updates, and announcements.
• Conduct employee benefit orientations, informational sessions, and open enrollment presentations.
• Provide one-on-one support to employees regarding benefits programs and plan changes.

Additional Responsibilities

• Conduct self-audits to ensure compliance with internal standards and procedures.
• Support special projects and initiatives related to employee benefits and human resources.

Qualifications

Required Qualifications

• High school diploma or GED required.
• 1-2 years of experience in benefits administration, account management, client services, or a related field.
• Florida 2-15 Life & Health Insurance License, or ability to obtain within 30 days of hire.
• Valid driver's license.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational, verbal, and written communication skills.
• Ability to maintain strict confidentiality when handling employee information.
• Ability to travel as needed.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, Human Resources, or a related field; equivalent work experience considered.
• Professional insurance, benefits, or HR designation.
• Knowledge of Agency Management Systems.
• Typing proficiency of 40-50 words per minute.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.