- Location
- Daerah Istimewa Yogyakarta, ID
- Type
- Contract
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Customer Succes Specialist
Responsibilities
- Answering an Incoming Calls, Chats and Respond to Emails.
- Handle Customer Inquiries by Email and Social Media.
- Provide Customers about Product and Service Information.
- Identify and Escalate Priority Issues.
- Documenting All Call Information According to Standard Operating Procedures.
- Complete All Call Logs.
- Updating customers profile into computer.
- Conduct customer surveys to ascertain level of customer service.
Qualifications
Fresh graduates welcome!
High School grads with CS BPO experience
English B2 minimum
Excellent written English
Communicative
Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
Willing to place in YOGYAKARTA
Skills
Customer Service