General Manager - Home Services

Position: General Manager
Employment Type: Full-Time | Exempt

Position Overview

The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.

This role blends hands-on operational oversight with financial accountability and strategic planning.

Core Responsibilities

Operations & Service Delivery

• Lead installation, service, repair, dispatch, and scheduling functions

• Oversee warehousing, inventory, fleet, tools, and asset utilization

• Ensure execution of safety, quality, and customer experience standards

• Improve workflows, SOPs, and operational dashboards

• Remove bottlenecks and drive field productivity

Financial Leadership

• Own full P&L performance

• Develop and manage budgets and forecasts

• Monitor job costing, gross margins, labor efficiency, and overhead

• Drive pricing discipline and cost controls

• Analyze KPIs and operating performance

Sales & Growth

• Partner with sales to improve close rates and revenue performance

• Support customer and channel relationships

• Contribute to market expansion initiatives

People Leadership

• Recruit, develop, and retain managers and field teams

• Establish performance metrics and accountability

• Lead performance reviews and coaching

• Foster a culture of safety and operational excellence

Compliance & Risk

• Ensure compliance with safety and regulatory requirements

• Maintain safety programs and training standards

• Oversee insurance and risk management practices

Qualifications

Required

• 7+ years leadership in home services, construction, or field operations

• Proven P&L ownership

• Strong financial and operational acumen

• Experience leading managers and scaling teams

• Strong decision-making and communication skills

Preferred

• Experience in residential trades

• Experience in growth-oriented or investor-backed environments

• Experience with field service management software

Competitive compensation commensurate with experience. Incentive compensation and long-term upside available.

Equal Opportunity Employer.