Assistant Manager / Senior Officer, Health Provider Management

Role Purpose

To support senior leaders in driving provider management–related projects and transformation initiatives, ensuring effective coordination, execution, and follow-through. This role acts as a project coordinator and subject matter expert (SME), providing both strategic and administrative support to enable successful delivery of network strategy, system enhancements, and operational improvements.

Position Responsibilities

• Support senior leaders in planning, execution, and tracking of provider management projects and initiatives

• Coordinate cross-functional stakeholders to ensure alignment and timely delivery of project milestones
• Monitor project progress, risks, and dependencies, and follow up on action items
• Prepare project updates, dashboards, and presentation materials for management review
• Provide administrative and coordination support, including meeting scheduling, agenda preparation, and documentation
• Maintain project trackers, RAID logs, and documentation repositories
• Support system enhancement initiatives, including requirement documentation, UAT coordination, and issue tracking
• Assist in provider engagement and communication for rollout of new initiatives and process changes

• Analyze data and prepare reports to support decision-making and project insights
• Support governance, SOP documentation, and continuous improvement of processes

Required Requirements

• 3–6 years of experience in project coordination, healthcare operations, provider management, or consulting
• Experience supporting cross-functional projects or transformation initiatives
• Exposure to system implementation, UAT coordination, or process improvement initiatives
• Experience in healthcare insurance, provider networks, or claims operations is an advantage

Preferred Skills

• Strong organizational and coordination skills with attention to detail
• Solid project management fundamentals and ability to manage multiple workstreams
• Good stakeholder management and communication skills
• Strong analytical and problem-solving capabilities
• Ability to work independently while supporting senior leadership effectively
• Proficiency in project tracking tools and presentation/reporting tools

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].