Leadership & People Management

Recruitment & Retention

• Partner with Talent Acquisition to define hiring criteria and recruit high-quality QC, Packout, and OBA personnel.
• Conduct interviews and make hiring decisions aligned with business needs.
• Monitor turnover trends and implement strategies to improve retention and engagement.

Employee & Team Development

• Continuously assess individual and team strengths and development needs.
• Develop, implement, and validate training programs for QC, Packout, and OBA functions.
• Foster a culture of accountability, growth, and continuous learning.

Performance Management

• Establish clear, measurable goals aligned with operational metrics, quality targets, and business objectives.
• Provide regular coaching based on feedback from cross-functional teams (Line Managers, Quality Engineers, Workcell Managers).
• Conduct timely and professional performance evaluations.
• Recognize and reward performance fairly and consistently.
• Drive continuous improvement in team performance and operational results.
• Maintain team focus and coordination during high-pressure or crisis situations.

Communication

• Promote open communication and collaboration within the department.
• Clearly communicate expectations, updates, and priorities using appropriate business communication methods.
• Encourage employee feedback and engagement.
• Adapt communication style to effectively interact with diverse team members.

Technical & Operational Responsibilities

• Develop and manage shift schedules to optimize labor utilization while supporting employee well-being.
• Ensure all QC, Packout, and OBA activities comply with industry standards, customer requirements, and internal procedures.
• Provide targeted training to:
  • OBA Auditors to represent the external customer perspective effectively.
  • QC Inspectors to minimize defects and customer escapes.
• Maintain the ability to backfill operational roles (Packout Operator, QC Inspector, OBA Auditor) as needed.
• Analyze quality performance using metrics such as DPM (Defects Per Million) and other reports; identify gaps and implement corrective actions.
• Monitor process health through routine audits in collaboration with OBA personnel.
• Lead or support 5S and process audits to ensure workplace organization and efficiency.
• Oversee departmental output, staffing alignment, and performance metrics.
• Provide technical support and guidance to resolve inspection and quality-related issues.
• Promote a positive work environment and high level of employee engagement.

Compliance & Safety

• Ensure adherence to all company safety, health, and environmental policies.
• Maintain compliance with company procedures, quality standards, and security policies.
• Model safe work practices and enforce compliance across the team.

Supervisory Responsibilities

• Directly manage employees including hiring, performance management, discipline, and termination decisions.
• Lead team structure, workforce planning, and day-to-day operations.

Qualifications

Education & Experience

• Bachelor’s degree preferred
  OR
• 2–3 years of relevant experience in manufacturing, quality, or operations leadership