Phone Operator

Description

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answers phone lines
• Makes appointments/RS appointments
• Sends lab orders to lab if they call and request lab requisition
• Sends last visit note to referring offices if medical records release on file
• Sends triage call to triage line
• Takes hospital consults/sends page to appropriate physician
• Takes urgent messages and distributes to proper physician
• Scans insurance paperwork into ONCO EMR
• Scans RX paperwork into ONCO EMR
• Scans expired patient’s information into ONCO EMR/G4
• Assists in providing medial records when needed
• Other tasks assigned by management
• Other site-specific tasks

Requirements

Qualification/Requirement:

• Ability to apply a common sense understanding to carry out detailed and involved written and/or oral instructions.
• Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.

Education/Training/Experience:

• High school diploma or a GED
• Six months related experience and / or training

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.