Student

Official Internal Job Title:

Status:

Job Description:

Annual Student Role

Are you a bilingual goal oriented individual seeking to thrive in the insurance industry ? Do you have a passion for continuous leaning and delivering outstanding customer service ?

Beneva Insurance is seeking a Bilingual Customer Service Annual Student to work in a call center type environment, providing excellent customer service to clients both over the phone and written, in regards to their health and wellness claims.

Salary Range: 32$/hr

JOB DUTIES

• Answer incoming calls from customers related, but not limited to their policies and technical issues while delivering outstanding customer service.

• Resolve customer issues in a timely manner while maintaining our service level agreements.

• Adjudicate health and wellness claims based on each groups guidelines

• Provide clients with recommendations regarding Beneva services and products

• Understand the various federal and provincial government health related programs in order to accurately answer requests and/or refer the insured to the appropriate resources.

• Create, maintain and revise customer profiles and history

• Perform the necessary research to respond to various requests coming by phone, or written correspondence. This may include communicating and working with other department in order to obtain the necessary information

• Regularly participate in continuous training to maintain and update their knowledge and making sure that the information provided to customers is accurate.

• Interpret customer requests and needs in order to provide management with suggestions for improvement.

• Participate in group activities organized by management.

• Perform other duties upon request.

Skills                                                                            

• Passionate about customer service and offering an outstanding service experience.

• Excellent command of both written and oral English and French.

• Ability to work under the pressure of key performance indicators

• Strong verbal and written communication skills.

• Has a passion for continuous learning

• Strong organizational skills

• Active listener

• Ability to adapt to a changing, and fast paced environment

• Ability to work in a fast paced, changing environment

• Availability to work flexible shifts from 8am to 8pm.

• Annual Students are required to work 35hrs when not in school, a minimum of 21hrs during spring break and reading week, and 14hrs a week when in school, including two evenings and Friday evenings. 

#LI-ENG

#LI-HYB

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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