Sales Support Representative

Job Overview

Looking for a role where you can make a real impact on the customer experience? At Infinity by Marvin, we’re redefining window and door replacement with innovative products, a customer-first approach, and a network of trusted local partners. Backed by 100+ years of Marvin craftsmanship, we combine stability with forward-thinking growth.

 

In this position as a Sales Support Representative, you will ensure that customers and retail partners receive exceptional support throughout both pre-sale and post-sale interactions, with a strong emphasis on post-sales service and case management. This role requires a blend of product knowledge, high-volume customer communication (primarily by phone), and strong CRM proficiency. The ideal candidate demonstrates Infinity’s core values through empathetic service, a strong sense of urgency, and proactive problem-solving. They consistently look for ways to improve processes, elevate the customer experience, and support the success of our retail partners. 

Highlights of your role

• Be the go-to support for partners with product questions, pricing, quotes, and orders
• Help homeowners navigate product options, service needs, and warranty support
• Work closely with internal teams to solve challenges and keep things moving
• Manage high-volume post-sale inquiries and service cases, primarily via phone
• Use Salesforce/CRM tools to track cases and document interactions
• Collaborate across teams to resolve issues quickly and effectively
• Provide clear updates, follow-up consistently, and ensure timely resolution
• Identify ways to improve processes and enhance the customer experience
• Handle concerns with professionalism, empathy, and a solution-first mindset
• Track key service metrics and help us continuously raise the bar

You're a good fit if you have (or if you can)

• 3+ years of customer service experience with a passion for helping people
• Construction or building products knowledge is helpful, but not necessary.
• Ability to read architectural drawings (or willingness to learn)
• Strong communication and relationship-building skills
• A customer-first mindset with urgency and problem-solving ability
• Experience with CRM systems (Salesforce preferred)
• Ability to manage multiple priorities in a metrics-driven environment
• Organized, detail-oriented, and collaborative
• A mindset focused on solutions, not roadblocks

 

Why You’ll Love It HereJoin a team that values your ideas, supports your growth, and recognizes your impact. At Infinity by Marvin, you’re not just supporting sales—you’re shaping the customer experience from start to finish.

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

 

#infinity

Compensation

$24 - $26 per hour, pay based on experience