Manager, Sales Operations

Job Description:

Position Summary

Support sales operations and the team who are responsible for administrative/booking tasks in an effort to increase sales and service levels. Proactively engage teams to achieve goals and efficiently process all data and timeliness response to communications.

Responsibilities and Accountabilities

• Oversee all Small Group Journeys Sales Assistants to ensure tasks are consistently handled in an efficient and timely manner

• Develop strategies and use reporting metrics to determine efficiencies wherever possible; make recommendations for process, procedure, reporting and technology improvements

• Ongoing performance management against annual objectives

• Resolve escalated issues with bookings and/or staff

• Monitor business cycles to ensure staffing coverage during peak periods

• Assist the team as needed with ensuring tasks are completed

• Participate in interviews/new hire process as needed; coordinate new hire training

• Collaborate with guests, travel advisors, DMCs, Third Party Suppliers, and internal departments to facilitate booking/guest information is provided per determined schedules

• Managerial tasks (scheduling, payroll, reports, etc.)

• Special projects and other related duties as required

Skills and Abilities

• Effective people management and team-building skills

• Strong multitasking, organizational, and problem-solving skills

• Professional verbal and written communication skills

• Ability to work well in stressful situations

• Detail-oriented with excellent organizational skills.

• Excellent written and verbal communication skills

• Working knowledge of OneIS reservation system preferred

• knowledge of world geography

• Intermediate computer skills required (Microsoft Office Suite)

• Must be able to perform basic mathematical computations

• Must speak, read, and write the English language fluently

Special requirements

• Evening and weekend hours may be required

Education and Experience

• Travel industry experience preferred

• College degree preferred

Salary

• 75-78k; with additional earning potential through sales incentives.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.