Housekeeping Supervisor

Overview

This position directly supports effective operations of the housekeeping department for Tributer Resort, including ensuring the cleanliness of clubhouse, vacation units, common areas, and offices.  The Housekeeping Supervisor maintains the rental program and home units in excellent condition, maintains a positive employee team attitude, and ensures safety and security through supervision of the housekeeping department. The Housekeeping Supervisor coordinates with hospitality, front desk, and other related departments.

Responsibilities

Essential Duties and Responsibilities

• Assisting in the development and implementation of departmental policies, procedures, and service standards.
• Assists with hiring, training, motivating, developing, coaching of the department employees, and overseeing and approving these activities performed by the department team members.
• Assist in selecting departmental staff and working with the Hospitality Director and People Services during the onboarding process.
• Providing service and safety training to desired levels; ensuring that training is conducted that meets service standards, goals, and objectives.
• In coordination with the General Manager and Hospitality Director, determining and administering the appropriate staffing levels and scheduling according to budget and business demand; interfacing to coordinate staff operations and customer support; and effectively responding to property inspection and customer service issues.
• Manage the department schedule within labor budgetary guidelines in conjunction with the Hospitality Director.
• Working with department staff to meet their respective goals and objectives through efficient operations.
• Assists team with day-to-day and hands on operations whenever necessary, particularly in the off season when staff will be limited.
• Responsible for the ordering of all linen and other items necessary for the vacation units.
• Reviews employee performance in conjunction with Hospitality Director and provides development and coaching recommendations to the Hospitality Director.
• Reviewing and approving department time sheets to ensure accuracy.
• Receiving, investigating, and acting upon complaints from senior leadership, Unit Owners, and guests to ensure resolution.
• Ensures standards and procedures for cleaning and maintaining orderliness of guest rooms, common areas, offices, and outdoor areas are followed.
• Inspects and evaluates cleanliness and orderliness of all areas of property.
• Responsible for the daily housekeeping boards and scheduling of housekeeping staff.
• Coordinates with the maintenance department on daily requests and preventive maintenance projects.
• Responsible for inventory and ordering of cleaning and guest supplies and ensures proper availability of items.
• Completes inventory of room supplies after guest departure.
• Ensure security and safety of supplies.
• Work closely with other departments and assist them when needed.
• Assist with the development and implementation of safety standards that adhere to OSHA guidelines.
• Responsible for coding all invoices for accounting purposes.

This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.  Other duties may be assigned.

Qualifications

• High school diploma or general education degree (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
• 1 year or more previous supervisory experience.
• Must be willing and able to work evenings, weekends, and holidays.
• This is a very physically demanding role and requires standing and walking a majority of the work time, as well as the ability to lift up to 50 lbs. Must also be comfortable working outside in cold winter conditions from time to time.
• Excellent communication and language skills including the ability to read, analyze, and interpret documents such as standard operation procedure manuals.
• Strong mathematical skills with the ability to solve practical problems.
• Strong customer service, verbal and written communication, and organizational skills.
• Proficient with Microsoft Office and ability to learn hospitality software quickly.
• Ability to handle multiple tasks and projects and to meet deadlines.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to successfully manage, lead and develop staff.
• English required; bilingual preferred but not required.
• Strong organizational and time management skills.
• Ability to work autonomously, with little direction and oversight.
• Strong problem-solving skills and a solution-focused attitude.
• Comfortable working for an organization in a growth phase with the ability to be nimble and flexible with changing business needs.
• Passion for growth and change and an entrepreneurial approach to work.
• Helpful attitude and the ability to “speak to your audience”.
• Ability to properly handle confidential and sensitive information.
• Ability to motivate others and lead with the utmost moral and ethical judgement.