Housekeeping Supervisor

Description

TITLE: Housekeeping Supervisor

DEPARTMENT: Housekeeping

REPORTS TO: Dual Director of Housekeeping

SUMMARY

The Housekeeping Supervisor supervises all housekeeping department associates and ensures the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry, and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

ESSENTIAL RESPONSIBILITIES

• Primary duties include; directing, interviewing, hiring, training, counseling, plan work schedules, assign work duties of Housekeeping associates.
• Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
• Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
• Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested, or deemed necessary by leadership.

SUPERVISORY DUTIES 

5-30 associates

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:  

• Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.  
• Think We, not Me: Together as a team we reach new heights in our work and community.
• Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
• Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include: 

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence
• Managing & Developing Others
• Leadership

Requirements

Education/Formal Training

One to two years of post-high school education, preferred.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. 
• Requires supervisory/management skills. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate with guests and staff
• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner. 
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. 
• Carrying up to 35 lbs. of supplies. 
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required. 
• Ability to communicate information and hotel services to management and guests. 
• Ability to inspect guest rooms, public areas, and back of house, and review reports. 
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates. 
• Ability to interpret reports.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. 
• Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift. 

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.