- Location
- Mitikah, Mexico
- Type
- Full-time
- Department
- Sales
- Seniority
- Entry
- Source
- Workday
Description
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Jr Account Manager plays a crucial role in managing client relationships, ensuring timely onboarding, training, and optimizing the collections process. This dynamic role involves customer interaction, account management, and data analysis to maintain positive customer relationships while improving revenue recovery. The individual will be responsible for handling complex payment issues, negotiating settlements, and supporting the broader organization in achieving its financial and market expansion goals.
This is an exceptional opportunity for an ambitious individual to embark on a career in account management and collections with a globally recognized organization at the forefront of industry transformation.
What You’ll Do
- Cultivate and maintain strong client relationships, serving as the primary point of contact for payment-related inquiries and account concerns.
- Monitor customer accounts to ensure timely payments and follow up on overdue invoices.
- Develop and execute customer retention strategies to improve satisfaction and reduce outstanding balances.
- Resolve payment disputes by collaborating with finance, sales, and customer support teams.
- Track and analyze customer payment behaviors to identify trends and mitigate financial risks.
- Maintain accurate records of collection activities to ensure compliance with regulations.
- Negotiate payment solutions, including settlements, discounts, or extended terms.
- Support internal teams by providing insights and recommendations to enhance processes.
- Perform additional duties as required to meet business needs.
What You’ll Bring
- Associate's or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
- Experience in a customer-facing role, preferably in account management or collections.
- Strong communication and negotiation skills with the ability to build rapport across markets.
- Self-motivated and results-driven, capable of working independently to meet deadlines.
- Proficiency in Microsoft Office Suite and CRM systems.
- Fluency in both English and Spanish is required; additional language proficiency is a plus.
Required Skills and Abilities
- Strong problem-solving and analytical skills.
- Attention to detail, accuracy, and organizational skills.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Willingness to learn and follow established procedures.
- Ability to work collaboratively as part of a team.
- Excellent customer service skills.
