- Location
- Phoenix, AZ, United States
- Workplace
- Remote
- Type
- Part-time
- Department
- Engineering
- Seniority
- Mid-Senior Level
- Experience
- 7+ years
- Industry
- Technology
- Category
- Training
- Role type
- Individual Contributor
- Environment
- Office
- Source
- SmartRecruiters
Overview
Miratech is seeking a Genesys Cloud CX Change Lead to support adoption of Genesys Cloud CX and other CCaaS platforms. This part-time role focuses on organizational change management, training program development, and driving platform adoption across teams. Key responsibilities include creating training curricula for various user roles, assessing organizational readiness, developing communication plans, delivering training sessions, and monitoring adoption metrics. The ideal candidate has 7+ years of experience as a trainer specializing in contact center solutions, with at least 3 years of hands-on experience in Genesys Cloud migrations or implementations. Strong coordination skills and change management acumen are essential.
Skills
Languages
Remote Scope
About Miratech
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises through a network spanning 5 continents and 25+ countries.
