System Administrator I

Description

Who We Are

Behind every one of our solutions is our greatest asset, our people. At Powernet, we’re driven by our shared goals, innovative spirit, and dedication to excellence. Our collaborative culture empowers each team member to make an impact, both in their work and in the community. We offer a welcoming, growth-oriented environment where personal and professional success align to deliver real business results.

Who You Are

• An Aspiring IT Professional: You are looking for the perfect entry-level launching pad to kickstart your career in IT and technology.
• A Natural Problem Solver: You love the challenge of troubleshooting, diagnosing, and resolving technical puzzles quickly.
• Customer-Centric: You enjoy helping others and are excited to be the friendly, first line of support for our users via phone and ticketing queues.
• Hands-On & Adaptable: You are motivated to learn by doing—whether that means jumping into remote software fixes or assisting with physical hardware installations and deployments.
• Tech-Curious: You have a passion for learning new technologies, keeping up with trends, and sharing that knowledge with your team.

 Perks You'll Enjoy

• 5 weeks PTO
• Remote work
• Anniversary gift plan
• Employee referral program
• Health, vision, dental, and life insurance available
• HSA Account
• 401k matching

Essential Duties and Responsibilities

• Support and promote the mission, values, and principles of Powernet.
• Provide on-site and remote assistance in resolving technology support issues.
• Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
• Image PC's and setup users' workstations, laptops, printers, scanners, and copiers.
• Support technology implementations/upgrades.
• Troubleshoot, research, resolve and document technical problems and incidents.
• Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
• Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities.
• Stay current on applicable technologies and bring that knowledge to team members.
• Ability to manage multiple activities and tasks simultaneously.
• Answer help desk phones and documenting issues.
• Monitor, researching and resolving to alert messages.
• Rotational On call Responsibility
• Follow documented company policies and procedures.

Requirements

Education, Experience and Skill Requirements

• First-level troubleshooting skills supporting Microsoft Windows in domain environments
• Knowledge of cabling and wiring
• Experience with Network Equipment and troubleshooting a plus
• Must possess a valid driver license
• Experience in file and folder permissions
• Experience in Office 365 and Google Suite products
• Experience with anti-virus software
• Experience working with active directory and group policy