Sr. Technical Lead

We’re looking for a Senior Business Intelligence Technical Lead to join our Business Insights and Analytics team at MBPS. In this role, you are expected to collaborate closely to the business and project teams in order to transform data into insights, to recommend appropriate visualizations and reporting solutions, and to build a high-performing team of data analytics professionals.

Key Responsibilities:

Operational Excellence

• Work closely with stakeholders and project team to understand and recommend BI solutions, including architecture
• Define the structure, roles, and responsibilities of each project team member
• Monitor and lead the solutioning team to ensure timely completion of deliverables, as well as identify tasks to be allocated on a sprint
• Collaborate with COEs and cross-functional teams, including business analysts, developers, and stakeholders, to understand report requirements

Data & BI Solutions

• Gather data from various sources including databases, spreadsheets, logs, and external datasets.
• Develop and maintain data pipelines, automations, and various reporting solutions including but not limited to Power Platforms
• Convert raw data into a format suitable for analysis through data cleansing, normalization, transformation, and modeling
• Manage BI platforms including system updates, troubleshooting, and performance optimization
• Develop apps and automated workflows as part of a reporting solution
• Develop reports and dashboards to present data in a visually understandable manner and to provide actionable insights

Governance & Strategy

• Track and report key performance indicators (KPIs) to measure business success
• Mentor, train, and provide technical guidance on dashboarding / business intelligence requirements
• Conduct code reviews, scripts analysis and optimization, as well as testing of reporting automations or business intelligence solutions
• Conduct team performance reviews and knowledge check-ins
• Create project estimates and business solutioning proposals
• Enforce data quality and consistency by implementing business standards and audit checks
• Consistent review of existing processes and documentation
• Create and execute business process improvements
• Stay updated on business intelligence trends and incorporate design and development best practices
• Research and development of process and technical improvements for existing solutions and emerging technologies
• Participate in new hire selection process

Qualifications:

• Education: Bachelor's Degree holders are welcome to apply
• Experience: At least seven years of extensive experience in Power Platforms (especially Power BI, Power Apps, and Power Automate) and other Business Intelligence tools, big data, and Azure platforms
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule (mid/night): Amenability to work on the assigned schedule (dependent on business need)

Requirements:

• Demonstrate expertise of reports and dashboard development using Power Platforms
• Experience with Qlikview, SQL, Data Lake is a plus
• Familiarity with Python or R for data manipulation and analysis is a plus
• Knowledge of machine learning concepts
• Knowledge of ETL processes to manipulate and manage data
• Ability to identify and resolve issues, and recommend best visualizations and reporting solutions based on reporting requirements
• Ability to coach and provide consultation sessions with subordinates, project teams, and stakeholders
• Ability to train and conduct performance reviews
• Planning and organizational skills, including ability to prepare schedules and communicate status of overall development effort
• Strong analytical thinking and problem-solving skills
• Strong communication and interpersonal skills
• Power Platform Developer Associate (PL-400) Certified
• Power BI Data Analyst Associate (PL-300) Certified

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid