- Location
- Osterley, United Kingdom
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Visa
- Not sponsored
- Source
- Workday
Description
Role Overview
The Operational Support Manager leads, develops, and supports the Field Operations Engineering team to deliver exceptional technical standards across Sky’s live sports events and remote production environments. The role ensures the team is future‑ready, operationally resilient, and equipped with the skills required to meet evolving production needs.
As technical delivery responsibilities grow and the scale of field operations increases, this role is critical in driving consistency, capability, and scalable skillsets across Field Operations, ensuring Sky Sports continues to deliver industry‑leading technical excellence.
What you'll do:
People & Team Development
Own the end‑to‑end people development lifecycle, from recruitment and onboarding to performance management, skills development, mentoring, and career progression.
Drive high‑quality performance reviews and lead the development and maintenance of personal development plans for Technical Event Engineers.
Work closely with Senior Technical Delivery Manager, Technical Solutions Lead, and the Technical Management team to ensure training and development pathways align with evolving industry trends and technologies.
Operational & Leadership Knowledge
Optimise resource planning to ensure productions are staffed with appropriately skilled engineers, reducing operational risk and maximising utilisation.
Champion emerging production technologies that enhance workflow efficiency, resilience, or capability across Field Operations.
Maintain strong operational awareness, ensuring documentation, processes, and standards remain robust and continuously improved.
Culture & Engagement
Foster a positive, engaged, and motivated team environment where people feel valued and supported.
Embed regular communication methods and routines to ensure the team is aligned, informed, and connected.
Create an environment where engineers feel confident raising issues, sharing ideas, and seeking support.
What you'll bring:
Essential criteria:
An inclusive, people‑first leader who empowers engineers, drives accountability, and builds a culture of trust, collaboration, and continuous improvement.
A clear and confident communicator, able to liaise effectively with colleagues and stakeholders at all levels of the business.
Experience in leading and developing teams, with a strong background in performance management.
Experience within broadcast operations, with the ability to support both people growth and operational delivery.
Excellent client-facing and stakeholder management skills.
Benefits and perks:
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work:
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base :
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
Who we are:
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
