Employer Account Services Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.50 - $26.50

Union Position:

No

Department Details

Summary

The Employee Account Services Representative role supports Occupational Medicine activities related to business office operations. These responsibilities include, but are not limited to: charge entry, invoicing, payment posting, account reconciliation, aging follow-up, and billing issues resolution.

The role supports system processes, workflow consistency, and third-party administrator coordination to ensure accurate service delivery and efficient business operations.

Job Description

• Integrates system processes and standards for services, initiating company specific customization following Business Operations standards.

• Works accounts throughout the entire revenue cycle, which includes, but is not limited to, entering service charges, invoicing, payment posting, reconciling balances and collections.

• Provides additional business support to clients.
  
• Processes aging reports while diligently working aged accounts prior to sending to collections. Identifies and promptly resolves billing complaints.
  
• Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills.

• Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration are required.

• Able to perform essential duties without direct day-to-day management.

• Strong organizational skills and ability to learn various programs utilized in the health system.

• Must demonstrate proficiency in computer skills and use of multi-line telephone system.

• Ability to multi-task and perform a wide range of job duties related to business operations.

• May train and mentor new employees.

Qualifications

Associate degree in business/public relations preferred.

Minimum of two years work experience in Occupational Health or business office required.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].