Closing Manager

Location: Remote, U.S.
Employment Type: Full-time
Compensation: Competitive base salary + equity/benefits

About the Opportunity

A rapidly growing mortgage technology company is looking for a Closing Manager to lead and scale its closing function. This person will be responsible for managing day-to-day closing operations, developing a high-performing team, and ensuring loans move efficiently and accurately from clear-to-close through funding.

The ideal candidate is a hands-on mortgage closing leader with deep knowledge of closing disclosures, TRID, compliance, funding, investor requirements, and closing operations, combined with strong people-management and process-improvement skills.

What You'll Do

• Lead and manage a team of mortgage closers, providing coaching, mentorship, and performance management
• Oversee daily closing operations and ensure loans move efficiently through the closing pipeline
• Monitor pipeline volume, turn times, quality, and team productivity
• Support closers with complex or escalated files and help resolve issues quickly
• Review and oversee preparation of Closing Disclosures and closing packages
• Ensure closing activities comply with TRID, RESPA, QM, investor, agency, and company requirements
• Oversee funding processes and ensure closing and funding packages are complete and accurate
• Partner closely with underwriting, processing, post-closing, sales, and operations teams to resolve issues and keep loans moving
• Establish and improve closing workflows, procedures, and SOPs
• Identify opportunities to streamline manual processes and improve the borrower and employee experience
• Partner with product and technology teams to improve closing workflows and support automation
• Monitor quality-control results and implement corrective actions where needed
• Help build scalable closing processes and infrastructure as the organization grows
• Stay current on changes to mortgage regulations, investor requirements, and closing practices

What We're Looking For

• 7+ years of mortgage closing experience, with meaningful leadership or management experience
• Proven experience managing, mentoring, or leading mortgage closers
• Strong understanding of the full closing lifecycle, from clear-to-close through funding
• Deep knowledge of Closing Disclosures, TRID, RESPA, QM, and applicable investor requirements
• Experience with conventional, FHA, VA, and/or other residential mortgage products
• Strong understanding of funding requirements and post-closing handoffs
• Experience managing high-volume closing pipelines
• Ability to troubleshoot complex closing issues and provide guidance to the team
• Strong attention to detail and commitment to closing quality and compliance
• Excellent communication and cross-functional collaboration skills
• Strong operational and organizational skills
• Comfortable working in a fast-paced, technology-driven environment
• A process-oriented mindset with an interest in improving and scaling mortgage operations

Nice to Have

• Experience in a fintech, mortgage technology, or high-growth lending environment
• Experience building or scaling a closing department
• Experience developing closing SOPs, workflows, or quality-control processes
• Encompass or other mortgage LOS experience
• Experience partnering directly with product or engineering teams
• Experience with workflow automation and process optimization
• Multi-state closing experience
• Experience across both closing and post-closing operations