Group Billing Lead

The Group Billing Lead is responsible for the accurate, consistent, and timely billing of group, event, and corporate accounts across BHC’s multi-property portfolio. Operating as a centralized point of expertise, this role standardizes group billing practices across properties while respecting each hotel’s brand standards and guest relationships. The role reports to the Director of Finance and works in close coordination with the Finance Coordinator and property-level accounting teams.

This position requires sharp financial acumen, exceptional attention to detail, and the discretion and professionalism expected when managing high-value accounts on behalf of a luxury brand, often for the same corporate clients, agencies, and event planners across multiple hotels. The Group Billing Lead serves as the senior escalation point for billing inquiries and disputes that span properties, and carries authority to review, approve, and grant exceptions to credit applications and direct bill arrangements under portfolio-wide credit policy.

Duties/Responsibilities:

Group Billing Operations and Invoicing

• Oversee end-to-end group billing across all properties, including master account setup, folio splits, and direct billing arrangements.

• Reconcile group master accounts against contracts, banquet event orders (BEOs), and rooming lists prior to invoicing, coordinating with each property’s events and front office teams.

• Prepare, issue, and audit itemized invoices, including complex split billing across multiple cost centers, sponsors, or properties for multi-hotel events.

• Investigate and resolve billing discrepancies, disputed charges, and chargebacks, maintaining the discretion and professionalism expected of a luxury brand.

• Maintain detailed audit trails and documentation to support internal controls and external audits across the portfolio.

Credit, Collections, and Client Relations

• Review, approve, and where warranted grant exceptions to credit applications, deposits, advance payments, and direct bill arrangements under portfolio-wide credit policy, with authority to adjust credit limits and resolve disputes without escalation to the Director of Finance.

• Serve as the senior escalation point for meeting planners, travel agencies, and corporate accounts on billing inquiries and disputes that span multiple properties.

• Monitor group accounts receivable aging across properties and drive timely collections in partnership with each hotel’s credit and collections team.

• Partner with Sales, Catering and Events, and Front Office leaders at each property to ensure billing terms align with signed contracts and negotiated rates.

Standardization, Reporting, and Process Improvement

• Standardize group billing policies, templates, and controls across properties to ensure a consistent client experience regardless of which hotel a client is billed from.

• Support month-end close by reconciling group revenue postings and providing variance explanations at both the property and portfolio level.

• Identify and recommend process improvements and system integration opportunities to streamline group billing and reduce disputes portfolio-wide.

• Represent group billing operations in portfolio-level finance reviews and provide reporting to the Director of Finance on trends, risks, and outstanding balances.

• Train and align front office and accounting teams across properties on consistent group billing procedures and PMS workflows.

Required Skills/Abilities:

• Three to five years of experience in hotel accounting, group billing, or accounts receivable, with luxury or full-service hospitality experience strongly preferred.

• Prior experience supporting multiple properties or a portfolio-level shared services finance structure strongly preferred.

• Working knowledge of PMS platforms (Infor, Opera) and their billing and accounting modules across different property configurations.

• Strong understanding of hotel folio structures, group contracts, BEOs, and direct billing arrangements.

• Excellent attention to detail and comfort managing high transaction volumes with accuracy across several concurrent properties.

• Excellent written and verbal communication skills, with the professionalism expected for direct client interaction on behalf of a luxury brand.

• Proficiency in Excel; familiarity with accounting systems such as Sage Intacct and ProfitSword.

• Familiarity with catering and event management software (Delphi, Salesforce for Hospitality) preferred.

• Certification in hospitality finance or accounting (CHAE) preferred.

• Bachelor’s degree in accounting, finance, or a related field preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Prolonged periods of sitting at a desk and working on a computer, including extended use of financial and PMS systems.

• Ability to travel periodically between BHC properties to review billing practices, meet with property teams, and support portfolio-level financial reviews.

• Ability to read, review, and process financial documents, invoices, and reports with sustained concentration and accuracy.

• Occasional standing and walking during on-property reconciliation work and audits.

• Ability to work extended hours during month-end close, year-end, and peak event periods as needed.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.