Payment Processing Specialist

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

 

We are seeking a detail-oriented Payment Processing Specialist to join our Finance & Accounting team. This role provides backup and support to the Payment Processing Coordinator as well as the Finance Director and will require cross-training on daily payment processing, reconciliation, client remittances, NSFs/chargebacks, refunds, invoicing, bank reconciliations, and month-end financial reporting.

The ideal candidate is highly detail-oriented, comfortable working with financial data and Microsoft Excel, and able to reconcile information across multiple systems, payment processors, and bank accounts. Experience in payment processing, accounting, banking, or financial reconciliation is preferred.

This is a deadline-driven role involving consumer/client funds, so accuracy, organization, accountability, and the ability to identify and research discrepancies are extremely important. The individual will need to learn multiple systems and processes and eventually be able to provide reliable backup coverage for the Payment Processing Coordinator.

We are open to candidates with strong accounting, finance, or reconciliation experience who may not have direct payment processing experience, provided they demonstrate strong attention to detail, Excel skills, and the ability to learn complex processes and systems.

The role will begin with on-site training in the Dallas market. Following successful completion of training, the position will transition to a Work-from-Home arrangement, with occasional on-site requirements as needed.

 

Schedule: Monday - Friday, with an ET-based schedule beginning as early as 7:00/7:30 AM ET. No weekend work is required. Occasional weekday overtime may be necessary based on business needs, deadlines, or month-end activity.

 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Provide backup and support to the Payment Processing Coordinator and Finance Director.
• Support daily payment processing activities and financial transactions.
• Process, review, and validate payment transactions for accuracy.
• Assist with client remittances, NSFs, chargebacks, refunds, and invoicing.
• Complete and assist with bank and financial reconciliations.
• Reconcile information across multiple systems, payment processors, and bank accounts.
• Review financial data and supporting documentation for accuracy and completeness.
• Identify, investigate, research, and resolve discrepancies, variances, and transaction issues.
• Maintain accurate financial records and supporting documentation.
• Enter, update, and validate financial information within relevant systems.
• Use Microsoft Excel to organize, analyze, and reconcile financial data.
• Assist with month-end financial reporting and related activities.
• Provide accounting and financial support to the wider Finance & Accounting team.
• Cross-train on multiple processes and systems to provide reliable backup coverage.
• Meet established deadlines and maintain a high level of accuracy in a high-volume, deadline-driven environment.
• Communicate effectively with team members and management using Microsoft Teams and Zoom.
• Use AI-enabled tools to support research, efficiency, and day-to-day productivity.
• Maintain confidentiality when handling consumer, client, financial, and business information.
• Work occasional weekday overtime when required based on business needs, deadlines, or month-end activity.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

• Previous experience in payment processing, accounting, finance, banking, reconciliation, or a similar role.
• Experience with bank or financial reconciliations.
• Strong working knowledge of Microsoft Excel.
• Strong numerical skills and data-entry accuracy.
• Ability to identify, investigate, research, and resolve discrepancies.
• Understanding of basic accounting and financial principles.
• Comfortable working with financial systems and learning new technology.
• Ability to work with and reconcile information across multiple systems and data sources.
• Strong attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Experience using virtual communication platforms such as Microsoft Teams and Zoom.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality when handling financial and client information.
• Ability to work Monday–Friday on an ET-based schedule beginning as early as 7:00/7:30 AM ET.
• Flexibility to work occasional weekday overtime when required.

Preferred Qualifications

• Experience in a high-volume payment processing, accounting, finance, or transaction-processing environment.
• Experience with payments, client remittances, refunds, chargebacks, or related financial transactions.
• Experience with month-end financial reporting or reconciliation activities.
• Experience working with multiple bank accounts, payment processors, or financial systems.
• Experience supporting multiple accounting or finance functions.
• Experience using AI tools such as Claude or similar platforms.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

 

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

 

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

 

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

 

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

 

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.