Medical Assistant Lead - Boise 23rd

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.

GENERAL RESPONSIBILITIES

The Medical Assistant Supervisor coordinates a team of medical assistants, providing instruction, training, coordination and support to ensure smooth processes. Under general supervision and in accordance with established department policies, procedures, care protocols, and provider orders, this position will work within the Patient Centered Medical Home model to systematically analyze patient health information to identify and coordinate the care needs of the individual patient focusing on the continuity of care. The Medical Assistant Supervisor is responsible for oversight to manage and track coordination of pro-active care for patients with chronic conditions as well as identify wellness and/or preventative service for clinical patients. The Medical Assistant Supervisor will perform direct supervision of all Medical Assistants within the care team to assure consistency in procedures and high clinical outcomes. Due to the fast paced work setting, the Medical Assistant Supervisor must demonstrate the ability to multitask, with strong verbal and written communication skills and effective stress management. The Medical Assistant Supervisor demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment. This position requires working collaboratively with medical, dental, behavioral health and administrative team members. Clinical and administrative oversight and supervision of the Medical Assistant Supervisor is provided by the Nursing Dept. leadership team.

MINIMUM QUALIFICATIONS

• Graduate of an accredited Medical Assisting program and is currently certified/registered.
• 3 years of medical assisting experience
• Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relations and communication skills with a proven record of customer service excellence. Articulate telephone voice, legible penmanship, reasonable spelling skills and proficient computer skills.
• Able to organize, prioritize, and coordinate multiple activities and tasks. Strong analytical and problem solving skills. Ability to work independently and use sound judgment
• Ability to handle stress related to demanding or difficult patients/team members, competing priorities, and changing processes.
• Demonstrates cultural sensitivity
• Proven computer and EHR skills.

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.