Case Manager I, Claims Management

Position Summary...

What you'll do...

Role summary:
The (USA) Case Manager I, Claims Management, is responsible for managing a caseload of low-complexity general liability claims. This role involves reviewing claim reports, verifying documentation accuracy, and ensuring timely claim progression in compliance with state regulations. The position requires effective communication with claimants and internal partners, negotiation of settlements within authority limits, and identification of potential fraud indicators. The Case Manager supports business objectives by maintaining accurate records, meeting performance goals, and fostering collaborative relationships while upholding company policies and ethical standards.
About the team:
The Claims Management team is committed to delivering fair and timely resolution of general liability property damage claims while ensuring adherence to regulatory standards. Utilizing expertise and strategic approaches, the team efficiently manages investigations and claims, providing professional support throughout the process. Members uphold high standards of integrity and accountability, fostering strong partnerships across the organization to achieve consistent, quality outcomes aligned with company policies and legal requirements. Collaboration and dedication drive the team’s success in managing claims effectively and continuously improving service delivery.
What you'll do:

• Review initial claim reports to gather facts and evidence in compliance with state statutes to determine compensability or negligence.
• Manage an active caseload of low-complexity general liability claims, ensuring timely progression and resolution.
• Verify accuracy and completeness of claim documentation to support adjudication and maintain accurate financial reserves within authority limits.
• Approve reasonable medical treatments and settlements within guidelines, escalating complex claims as needed.
• Communicate professionally with claimants and partners, providing clear guidance and support throughout the claims process.
• Identify and escalate potential fraud or early assessment concerns to leadership.
• Document all claim activities accurately to support reporting and audits.

What you'll bring:

• Proven experience in case management and claims processing within general liability contexts.
• Strong knowledge of risk management, claims investigations, and claims resolution techniques.
• Ability to review and verify claim documentation for accuracy and compliance with state-specific statutes.
• Effective negotiation skills to resolve claims and issue settlements within authority limits.
• Valid adjuster license and understanding of liability insurance principles.
• Excellent communication and customer service skills to support claimants and internal partners.
• Commitment to maintaining regulatory compliance and ethical standards in all claim activities.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: High school diploma, GED, or equivalent.
Option 2: 2 years’ experience in claims processing, insurance operations, or customer-facing service roles.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in claims management or insurance (e.g., AIC)., Prior experience applying jurisdiction specific regulatory requirements, and in negotiation and settlement processes.

Primary Location...

905 Customer Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.