- Location
- New York, New York, United States · published
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Source
- Workable
Description
StructureFlow is the AI-powered structural intelligence platform that helps legal, finance, tax, and corporate teams model and communicate complex projects, structures and transactions. We're building out North American Client Success capacity so our largest clients have a named, on-the-ground partner for onboarding, training, and day-to-day delivery.
The role
You'll work with our largest strategic accounts in North America, owning everything that turns a signed contract into confident, active users: structured onboarding, adoption training, and responsive support in the client's time zone.
You'll work in a pair. Each strategic account has a commercial lead who owns the relationship, the renewal, and any expansion. You own delivery. That split is deliberate. It gives the client a named contact for the work itself, and it means you're never selling to the people you're training.
You'll also be the North American point of contact for our UK Client Success team, picking up requests that need someone in-region, and you'll support pilots at strategic accounts through to conversion.
This is a role for someone who wants to be in the room. You'll be on client sites when needed, running sessions with partners, associates, analysts and support teams, and you'll need to enjoy that.
What you'll do
- Support pilots at strategic accounts, then continue as delivery lead once the account converts
- Run end-to-end onboarding at strategic accounts, from kick-off through go-live
- Design and deliver training for end users, power users, and champions, in person and remotely
- Help clients embed StructureFlow into live matter and project work, not just complete a checklist
- Act as the in-region contact for requests routed from the UK Client Success team
- Provide high-quality support: triage, resolve or escalate, and close the loop
- Build enablement assets - guides, FAQs, training materials - that scale beyond the accounts you touch
- Run proactive early-life check-ins and watch adoption signals through the first 30-90 days
- Feed voice-of-customer insight to Product and Client Success
- Partner with the account's commercial lead on planning and account reviews, without owning commercial outcomes
- Keep accurate records in our CRM and CS tools
Success looks like
- Predictable, high-quality onboardings and strong time-to-value at strategic accounts
- Trained champions who drive adoption inside their own firms
- Adoption spreading beyond the initial team or practice area
- Strong health indicators on onboarding and support
- A repeatable North American onboarding and enablement playbook