Customer Service Representative II

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Job summary:

Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.

Essential Duties/Responsibilities:  

• Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers.
• Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business.
• Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products.
• Performs detailed contract review to ensure GT compliance with customer requirements.
• Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
• Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
• Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
• Process customer returns: RGA paperwork and manage open RGA.
• Resolve customers’ credit and invoice issues in conjunction with Finance department.

Required Minimum Qualifications

Education/Certifications:  Bachelor’s degree or related experience

Skills and Experience: 

• Minimum 4 years sales/customer service B2B experience required
• Ability to work under tight deadlines, both independently and as a team member.
• Strong problem solving skills
• Strong communication skills – listening, verbal and written.
• Strong attention to detail and time management skills.
• Highly proficient user of Enterprise Resource Planning (ERP) software desired
• Knowledge of customer relationship management (CRM) software preferred

Job Environment:

Physical Requirements:          

            Standing                                   Occasionally (16-45%)

            Sitting                                      Frequently (46-100%)

            Lifting                                      Up to 10lbs without assistance

            Carrying                                   Up to 10lbs without assistance

            Walking                                   Occasionally (16-45%)

            Hearing                                     Ability to detect noises with or without corrective device(s)

            Vision                                      Clarity of vision, with or without corrective lenses

Mental Requirements:            

            Problem Solving                       Occasionally (16-45%)

            Making Decisions                     Ability to make decisions that have a moderate impact

            Supervise                                  Rarely (0-15%)

            Interpret Data                           Occasionally (16-45%)

            Organize                                   Frequently (46-100%)

            Read/Write                               Frequently (46-100%)

            Communication                        Frequently (46-100%)

Work Environment

            High Temperatures                   Rarely (0-15%)

            Low Temperatures                    Rarely (0-15%)

            Noises                                      Moderate (business office with computers, printers and light office noises)

            Fumes Exposure                       Rarely (0-15%)

Required Minimum Qualifications 

• This position requires U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR).  A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States.  

Note:  This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor.  All requirements are subject to change and updates.

We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.

Equal Opportunity Employer:

Greene, Tweed is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.

Drug Free Workplace:

Greene, Tweed is a Drug Free Workplace.  Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.

NOTE: Greene, Tweed is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at GT without a valid written search agreement in place for that position will be deemed the sole property of Greene, Tweed, and no fee will be paid in the event the candidate is hired by Greene, Tweed as a result of the referral or through other means.