Intake and Assessment Officer

• Max Term Full Time | Until 30th June 2027
• Location: Hornsby, NSW
• Salary: $94,472 + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Make a difference from the very first point of contact.

Every person's journey starts with the right support. In this role, you will be the first point of contact for people accessing Mission Australia services, ensuring they receive timely assessments, appropriate referrals, and person-centred support. You'll play a vital role in coordinating referrals, conducting intake assessments, managing client information, and connecting people with the services they need to achieve positive outcomes.

Working within a collaborative and supportive team, you'll combine strong administration, assessment and relationship management skills to ensure vulnerable clients receive responsive, high-quality support while maintaining accurate records and meeting compliance requirements.

Your key responsibilities will be to:

• Respond to and coordinate referrals from internal and external stakeholders
• Conduct intake and eligibility assessments to determine client suitability and support needs
• Complete client intake documentation, consent forms, assessments, surveys and applications when the service support coordinator is unavailable
• Provide information, brief interventions and referrals for clients requiring low to medium levels of support
• Develop individual support plans and allocate clients to appropriate to service support coordinators  
• Refer clients to other suitable services
• Maintain accurate client records, case notes and documentation using client management systems
• Complete reports, statistics, assessments and data entry in line with organisational and funding requirements
• Monitor referral pathways and identify opportunities to improve referral and intake processes
• Build strong relationships with community organisations, government agencies and referral partners
• Participate in networking activities and promote effective collaboration across services
• Contribute to continuous improvement, quality assurance and program development initiatives.
• Provide guidance and share knowledge with team members to support best practice service delivery.
• Ensure compliance with Mission Australia policies, accreditation standards and the National Case Management Approach.
• Assist with outreach activities where required.

Requirements for success

• Experience in client intake, assessment, case coordination or community services
• Relevant qualifications in Community Services, Social Work, Human Services or a related field (desirable)
• Strong understanding of trauma-informed and person-centred practice
• Excellent communication, assessment and stakeholder engagement skills
• Experience maintaining accurate client records and preparing reports and statistics
• Strong organisational skills with the ability to manage competing priorities
• Experience using client management databases and Microsoft Office applications
• Ability to build effective relationships with internal teams and external service providers

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you