Ophthalmic Assistant- Emergency Department

Site: Massachusetts Eye and Ear Infirmary

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

The Ophthalmic Assistant supports the care team in providing high-quality eye care to patients in an outpatient clinic. Working under the supervision of a licensed clinician, this role provides an opportunity to gain hands-on clinical experience while supporting patients throughout their visit.

This position is a great opportunity for individuals interested in building experience in a healthcare setting, including those pursuing careers in medicine or other healthcare professions.

Does this position require patient care? Yes

Essential Functions
-Perform a variety of vision and eye-related tests, imaging, and assessments to prepare patients for their comprehensive eye examination.
-Accurately identify and administer diagnostic eye drops as directed by the clinician.
-Assist the ophthalmologist with minor office procedures, including injections and cryotherapy, under appropriate supervision.
-Measure and document vital signs as needed for procedures and patient care.
-Prepare and maintain exam rooms and ensure necessary medical and ophthalmic supplies are available.
-Clean, calibrate, and perform basic maintenance on ophthalmic equipment in accordance with manufacturer guidelines and infection prevention standards.
-Properly handle, store, and transport specimens, instruments, and medications.
-Support administrative and patient-facing activities, including triaging patient calls and managing electronic in-basket messages, as assigned.
-Provide cross-coverage at other ophthalmology services and locations as needed.
-Follow all hospital policies and applicable federal, state, and local regulations, as well as Joint Commission standards.
-Provide a welcoming and supportive experience for patients throughout their visit.

Schedule
This position may include rotating hours, weekends, and holidays.

 

Education

High School Diploma or equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

No specific license or credential required.

Experience

• Experience in an ophthalmology, healthcare, or patient-facing setting preferred.
• Candidates with transferable experience, including experience gained through clinical training, internships, volunteer work, or other healthcare-related settings, are encouraged to apply.
• 0–1 year of relevant experience preferred; training will be provided.

Knowledge, Skills and Abilities

• Basic understanding of medical terminology or the ability and willingness to learn.
• Strong interpersonal and customer service skills with the ability to interact compassionately and professionally with patients and families.
• Ability to provide appropriate support to patients across a range of ages and physical and cognitive needs.
• Strong written and verbal communication skills.
• Ability to prioritize tasks, stay organized, and adapt in a fast-paced, high-volume clinical environment.
• Ability to work both independently and collaboratively as part of a multidisciplinary care team.
• Strong problem-solving skills and sound judgment within the scope of the role.
• Basic computer skills, including Microsoft Office, or the ability and willingness to learn new technology and systems.
• Strong attention to detail and a commitment to providing a positive patient experience.

 

 

Onsite

 

243-245 Charles Street

 

40

 

Regular

 

Rotating (United States of America)

 

Pay Range

$17.71 - $24.94/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework