- Salary
- $104k – $142k/yr
- Location
- Maple Plain, MN
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success
- Education
- Bachelor
- Source
- Lever
Description
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Become our new Continuous Improvement Specialist!
This is a hybrid position (Tuesday, Wednesday and Thursday in the office) based out of our Maple Plain location.
We are seeking a proactive and analytical Continuous Improvement Specialist to join our Customer Success organization. This role is critical to identifying and eliminating process friction, streamlining workflows, and driving efficiency for our 100-person team. The ideal candidate will help organize and prioritize improvement efforts, define system requirements, and free up team capacity to focus on strategic goals.
As part of Protolabs' ProtoExcellence Business System, the role applies Lean and continuous improvement practices — a customer-value lens, structured problem solving, standard work, and daily management — to deliver measurable gains in service quality, speed, and efficiency.
Skills
SQLExcelSalesforceTableauPower BICustomer ServiceERPChange ManagementSix Sigma