Service Supervisor – Milton Rents NY

Overview

Milton Rents is seeking an experienced Service Supervisor for our Syracuse, NY Location. The Service Supervisor will be responsible for overseeing our service and parts operations. The Supervisor will be responsible for the scheduling, planning, the workflow of rental equipment coming in the shop for maintenance and repairs, as well as maintaining correct parts inventory needed to perform and complete jobs. A background or experience in the field of heavy equipment is highly desired.

 

Starting Pay Range: $65,000 - $75,000 depending on experience. This is a salaried position with bonus opportunity.

 

Benefits Include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

• Uphold safety commitments, policies, and procedures established by Milton Rents
• Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
• Prepare work schedules, assign all jobs, handle, and dispatch all service calls.
• Assure that the equipment is available as required to meet both rental and customer needs.    
• Document equipment status within the computer system before and after each rental.
• Manage and oversee all parts ordering, receiving, and distribution to insure timely repairs on rental equipment. Maintain & confirm correct inventory levels.
• Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
• Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments.
• Influence and promote customer satisfaction, service, and support.
• Develop and maintain effective parts and service department processes.
• Supervise Service Techs and engage by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
• Manage training schedules and assist in the development of Service Technicians.
• Communicate with and hold employees accountable to performance expectations.
• Create, drive, and support a safety culture within the Parts and Service Departments.
• Provide employees continuous and timely support through feedback, problem solving and development opportunities.
• Investigate accidents & injuries and prepare reports of findings.
• Perform related duties as assigned

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.

• Technical knowledge of heavy equipment or similar equipment.
• Past exposure to Service and/or Parts Department operations.
• Ability to effectively lead, influence and communicate with others both internally and externally.
• Demonstrated ability to lead people and get results through others, as well as experience in managing multiple employees.
• Must be proficient in the use of a computer and related software (Word, Excel, etc.).
• Valid driver’s license with clean driving record.
• Must have strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.
• This job description is not intended to be all-inclusive. Your manager may request and assign you similar duties.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

 

Resumes that are mailed, emailed or hand-delivered to Milton Rents or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

 

Milton Rents is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton Rents is a Drug-Free workplace.