Student Accounts Assistant Federal Work Study

PURPOSE OF POSITION:

The Student Accounts Federal Work Study Assistant provides administrative and operational support to the Student Accounts team. This position assists with document management, account review processes, reporting, outreach efforts, and student account maintenance while gaining experience with student financial services operations. The student employee will handle sensitive student information and must comply with all institutional privacy, confidentiality, and data security requirements. Duties are based on tasks identified for VA processing, BankMobile support, account review, and campus outreach activities.

DUTIES AND RESPONSIBILITIES:

Scan and organize incoming mail and documentation for processing by the Student Accounts.

Create PDF invoice packets and prepare supporting documentation for departmental processes.

Review student account data for completeness and accuracy and escalate discrepancies to supervisory staff.

Assist with adding MC holds under established procedures and supervision.

Assist with processing refund time outs verifying original payment source and logging information with all final approvals completed by supervisory staff.

Assist with communications and outreach to campus personnel regarding reports and follow-up actions.

Maintain accurate records and perform other administrative duties as assigned.

Adhere to FERPA, institutional privacy standards, and all confidentiality requirements when handling student records and financial information.

ADDITIONAL QUALIFICATIONS:

Demonstrate professionalism, reliability, and attention to detail.

Be comfortable working with confidential student and financial information.

Possess basic computer skills, including Microsoft Office applications.

Have strong organizational and communication skills.

Be able to work independently while appropriately escalating questions or concerns.

Demonstrate the ability to follow written procedures and maintain data accuracy.

INTERNSHIP LEARNING OUTCOMES AND OBJECTIVES:

Develop an understanding of student accounts, financial aid, and business office operations.

Gain experience handling confidential information in compliance with FERPA and institutional policies.

Strengthen data review, reconciliation, and record-management skills.

Improve professional communication and customer service abilities.

Develop proficiency with higher education administrative systems and reporting tools.

Demonstrate attention to detail and accuracy in financial and administrative processes.

GENERAL QUALIFICATIONS:

Completed FAFSA on file demonstrating financial need; and

Maintain an aid-eligible Sa􀆟sfactory Academic Progress

(SAP) status; and

Maintain a minimum of 1 credit hour of enrollment in eligible

courses;.

Approximate Start Date: 09/28/2026

Last Date of Employment:

End of Federal Work Study eligibility or academic year.

Supervision Received: Director of Student Accounts

Pay Rate: $15 per hour

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.