Implementation Manager

About Steer Health

Steer Health is the AI-native growth platform for health systems. Our platform helps hospitals and specialty practices fill schedules, close referral gaps, and recover revenue that would otherwise leak out of the patient journey. We integrate with 36 EHRs, including Epic, Oracle Health, MEDITECH, and athenahealth, and we support 45+ hospitals covering 19 million patient lives.

We are a lean team with outsized impact. Steer was named to the KLAS Emerging Solutions Top 20 and won the 2026 Hearst Health Prize. We are growing fast, and the people who join now will shape how the company serves its customers for years.

The opportunity

Every Steer customer relationship starts with an implementation, and the quality of that experience shapes everything that follows: adoption, time to value, satisfaction, and renewal. As Implementation Manager, you will act as the owner of each client implementation, responsible for a smooth delivery and a client who is confident from day one.

You will run projects that combine workflow design, EHR integration, AI configuration, and change management, working with hospital and practice leaders on one side and Steer Product and Engineering on the other. Our platform integrates with Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, and dozens more, so you will see a wide range of environments and learn quickly.

What you will do

Deliver implementations end to end

• Own the implementation plan including scope, timeline, milestones, resources, risks, and go-live readiness for each client.
• Lead kickoff and discovery to capture the client's workflows, systems, goals, and success criteria.
• Coordinate the technical work with Engineering and client IT, including EHR connectivity, data flows, and system configuration.
• Drive go-live through testing, training, cutover, and hypercare, and keep every stakeholder informed along the way.

Manage the client relationship

• Be the day-to-day lead for clinical, operational, executive, and IT stakeholders during implementation.
• Set expectations clearly and raise risks and blockers early, with a proposed path forward.
• Hand off cleanly to Client Success and Support so that value realization continues after go-live.

Make delivery faster and more repeatable

• Track time to value and client satisfaction on every implementation, and report on what you learn.
• Improve templates, checklists, and playbooks so each implementation is faster and more predictable than the last.
• Bring field feedback to Product and Engineering and help shape how new capabilities are rolled out.

Work as one team

• Partner with Sales on scoping and handoff so commitments are realistic and clear.
• Partner with Training and Customer Success to prepare users and drive adoption.