Cloud Platform Analyst

Position Summary: The Cloud Platform Analyst is responsible for supporting, monitoring, and optimizing the organization's cloud infrastructure and platform services. This role works closely with infrastructure, application development, cybersecurity, and operations teams to ensure cloud environments are secure, reliable, scalable, and cost-effective. The analyst assists with cloud deployments, operational support, automation, governance, and continuous improvement initiatives across public and hybrid cloud environments.

Essential Functions and Responsibilities:

• Support day-to-day administration and operations of cloud platforms and enterprise tools.

• Assist with infrastructure provisioning, automation, and configuration management activities.

• Monitor platform health, investigate issues, and coordinate incident resolution.

• Support platform upgrades, maintenance, patching, and lifecycle management.

• Maintain technical documentation, operational procedures, and knowledge articles.

• Assist with user onboarding, access management, and service requests.

• Support day-to-day administration of the Ansible Automation Platform, including inventories, credentials, job templates, and execution monitoring.

• Execute and maintain Ansible playbooks for infrastructure provisioning, configuration, and routine operational tasks.

• Assist with CI/CD pipeline support using GitHub Actions or Jenkins.

• Maintain platform documentation, operational runbooks, and standard operating procedures.

• Perform routine platform maintenance, user administration, and access management.

• Work with Cloud COE engineers to support cloud automation, governance, and operational improvement initiatives.

Qualifications Required:

• Bachelor's degree in Computer Science, Information Security, Information Technology or other relevant technology field or equivalent work experience

• At least 3 years of relevant experience supporting cloud infrastructure or enterprise IT environments

• Understanding of networking fundamentals

• AWS Cloud fundamentals (EC2, EKS, VPC)

• Ansible Automation Platform (basic administration and playbook execution)

• Terraform fundamentals

• Git and GitHub

• Basic CI/CD knowledge

• Linux (RHEL, Amazon Linux)

• Bash or Python scripting (basic)

• Infrastructure and cloud operations

• Strong analytical, troubleshooting and documentation skills

Physical Demands and Work Environment:  

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required. Candidates will report to the office three days each week. Onsite work requirements may change at any time. 

About The Clearing House: The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange.