Senior IT Manager, Infrastructure, Cloud and Digital Systems

About Chatters
We are the leading beauty hair retailer and salon in Canada. With over 115 locations and a catalog of 6,000+ products, we are on a mission to make our clients and customers look and feel their best. At Chatters, we are transforming how Canadians experience beauty — blending in-salon expertise, retail convenience, and ecommerce innovation. As we grow, we are evolving our supply chain to deliver faster, smarter, and more efficiently to our customers and partners across the country.

Position Summary
The Senior IT Manager, Infrastructure, Cloud and Digital Systems is responsible for the strategy, architecture, governance, delivery, and day-to-day operation of Chatters’ enterprise infrastructure, cloud platforms, workplace technologies, cybersecurity, networking, and digital systems. This is a hands-on leadership role (approximately 70% technical / 30% leadership), balancing strategic planning with active technical execution than a traditional IT Manager. We're looking for someone who enjoys getting into the details, hands-on - diagnosing POS issues, reviewing AL extensions, assessing Business Central behaviour, validating integrations, working alongside developers (vendors + internal), and partnering with the business to deliver practical, scalable solutions.

Key Responsibilities
ERP & Business Systems Leadership

• Own the architecture, configuration, and continuous improvement of ERP and enterprise applications.
• Lead complex troubleshooting, root cause analysis, and production issue resolution.
• Participate directly in system configuration, testing, deployments, and release management where required.
• Oversee solution delivery, upgrades, integrations, and vendor performance.

Data, Reporting & Integration

• Lead enterprise data governance, reporting, and system integrations.
• Drive data quality, master data standards, and reporting capabilities.
• Support enterprise analytics and business intelligence initiatives.
• Design and implement enterprise data, reporting, and integration solutions.
• Develop and review SQL queries, data validation, reconciliation, and reporting logic where appropriate.
• Lead enterprise data governance and master data strategy.
• Partner with technical teams to optimize APIs, integrations, and system performance

Technology Delivery & Projects

• Lead cross-functional technology programs using Agile and project governance.
• Manage budgets, priorities, risks, timelines, and external partners.
• Ensure successful testing, change management, and production readiness.
• Act as Technical Lead for major ERP, POS, CRM, and integration initiatives.
• Participate in architecture reviews, solution design, and technical decision-making.
• Lead Agile delivery while remaining actively involved in technical execution.
• Ensure successful testing, deployments, production readiness, and post-implementation support.

Leadership & Business Partnership

• Partner with Finance, Operations, Supply Chain, HR, Marketing, and Retail leadership.
• Provide strategic technology recommendations aligned to business objectives.
• Lead, mentor, coach and develop ERP, Data, and Systems team members through coaching and technical guidance.
• Balance strategic leadership with hands-on delivery of key initiatives.

Operational Excellence & Security

• Establish IT standards, documentation, and operational processes.
• Establish operational standards, documentation, monitoring, disaster recovery, and security best practices
• Monitor service levels and drive operational efficiency across the application landscape.
• Act as senior technical escalation point for critical production incidents.
• Perform hands-on analysis and resolution of complex application and integration issues.
• Drive automation, performance tuning, and continuous improvement initiatives.

Qualifications 

• Bachelor’s degree in information technology, Computer Science, Business, or related discipline.
• Eight or more years of progressive experience supporting and leading ERP and enterprise business systems.
• Demonstrated experience remaining technically hands-on while leading teams.
• Strong experience with ERP, POS, CRM, eCommerce, APIs, SQL, reporting, integrations, and cloud technologies.
• Experience leading enterprise projects from architecture through production support.
• Strong understanding of ITIL, Agile delivery, data governance, cybersecurity, and vendor managements.

Ready to help us build the future of beauty? If you’re resourceful, outgoing, and ready to work hard in a fun environment, we want to hear from you!

How to Apply
Ready to join our community? Submit your online application and check us out at https://chatters.ca/

This is a hybrid opportunity (4 days in office) 

Starting salary for this position: $120,000

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.