Junior Turkish speaking Customer Care Agent

Our client, a well known digital services provider, operating within the iGaming industry is expanding its team and seeking to recruit a Turkish speaking Customer Service Agent. You will be responsible for providing first line support to customers by assisting with enquiries, resolving basic issues, and ensuring a positive customer experience.

Responsibilities:

• Promptly and efficiently address customer inquiries or complaints through various communication channels (e-mail/phone/chat) within established service level agreements.
• Respond promptly to customer inquiries and resolve complaints.
• Obtain and evaluate all relevant information to manage inquiries and complaints effectively.
• Direct requests and unresolved issues through the appropriate channels for further assistance.
• Report and follow up on technical issues raised by clients.
• Maintain an accurate record of inquiries, comments, complaints, and actions taken.
• Follow up on customer interactions to ensure satisfaction and resolution.
• Work on a rotating shift basis to meet customer needs, solve issues, and encourage future business.
• Proactively anticipate and address potential delays or complications, planning strategies to avoid or minimize disruptions.
• Suggest improvements to procedures or practices to enhance service efficiency.
• Assist with translation efforts for the company as needed.
• Perform customer verifications and Know Your Client (KYC) procedures in accordance with guidelines.
• Communicate and coordinate with internal departments.
• Promote interest in products and services within the client base, collaborating with the Customer Care and Marketing teams on campaigns for major sporting events.
• Complete any additional tasks as assigned.

Requirements:

• Fluency in Turkish (native or advanced level) and proficiency in English.
• High school diploma or equivalent; further education in customer service, business, or related field is a plus.
• Previous experience in a customer service or support role is preferred.
• Proficiency in Microsoft Office and CRM systems; ability to quickly adapt to new software.
• Excellent verbal and written communication skills in Turkish and English.
• Strong problem-solving abilities, with attention to detail and a customer-first attitude.
• Ability to work in a fast-paced, dynamic environment and to manage multiple tasks effectively.
• Willingness to work in rotating shifts, including weekends and holidays.
• Team Player: Positive attitude with a strong team ethic and the ability to work collaboratively across departments.