As Operational Risk Manager, you will partner with leaders and teams across the Chief Operating Officer Group to strengthen operational risk management and resilience practices across the division.
You will play a key role in embedding HCF’s Enterprise and Operational Risk Management Frameworks, ensuring risks are identified, assessed, managed and monitored in day-to-day operations. You will provide practical risk advice, constructive challenge and meaningful insights across operational activities, projects and change initiatives, while supporting resilience and regulatory obligations including CPS 230.

Key responsibilities

• Partner with business leaders and stakeholders to embed effective operational risk management practices and strengthen risk ownership.
• Provide trusted advice, guidance and constructive challenge to support risk-informed decision-making and improved risk outcomes.
• Support control activities, including process walkthroughs, sample testing, documentation reviews and control effectiveness assessments.
• Coach stakeholders in identifying, assessing, managing and treating operational risks.
• Support updates to Business Unit Risk Registers and Critical Process Risk Registers, ensuring alignment between risks, controls, causes and treatments.
• Oversee operational incident management processes, including root cause analysis, control gap identification and remediation tracking.
• Support risk assessments for material service providers and ensure accurate mapping to critical processes, technology platforms and dependencies.
• Partner with project and change teams to embed risk management principles throughout the change lifecycle.
• Analyse risk, control, incident and resilience data to identify trends, emerging risks and improvement opportunities.
• Prepare meaningful risk insights and reporting for senior leaders, governance committees and Board forums.

Essential experience

• 5+ years’ experience in operational risk management within a regulated or complex business environment.
• Experience managing operational incidents, including root cause analysis, control gap identification, remediation tracking and risk assessment.
• Experience conducting controls assurance activities such as control testing, process walkthroughs, sample testing and documentation reviews.
• Advanced process mapping and process modelling skills using Microsoft Visio.
• Strong knowledge of operational risk, governance and regulatory compliance requirements.
• Strong stakeholder management, influencing and communication skills, including the ability to prepare and present risk insights to senior leaders and governance forums.

Desirable experience

• Practical experience applying CPS 230 requirements across operational risk and resilience activities.
• Experience within private health insurance or another APRA-regulated industry.
• Experience supporting regulatory, audit or assurance engagements.
• Experience contributing to business continuity and operational resilience programs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.