Clinical Manager, Emergency Department - Northeast Hospital

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

This position is responsible for providing leadership to the department. Oversees daily operations, manages and develops departmental staff, collaborates with the interdisciplinary team in the delivery of patient care. Utilizes the nursing process to ensure the delivery of quality care to patients.

*Willis Location*
Full-Time/Days
Emergency Room RN experience preferred
Emergency Room Charge RN experience preferred
Emergency Room Clinical Coordinator experience preferred

Job Description

Minimum Qualifications

Education: 

• Bachelor of Science in Nursing degree from an accredited school of professional nursing required or documented degree plan and timeframe to complete Bachelor of Science in Nursing (BSN)

• For clinical manager positions in Magnet-designated hospitals or hospitals in pursuit of Magnet designation, a minimum of a BSN is required at the time of hire or promotion

Licenses/Certifications:

• Current State of Texas license or temporary/compact license to practice professional nursing

• Certified in Basic Life Support

• Professional certification in clinical area or management preferred

• Additional certifications may be required based on discipline and/or nursing unit requirements

Experience / Knowledge / Skills:

• Three (3) or more years experience in clinical area of practice; and

• Minimum of one (1) year experience in a supervisory or management role

• Clinical Manager II:  additional two (2) years experience (3 years total) in supervisory or management job

Principal Accountabilities

• Manages the daily operations of a patient care department, including forecasting and ensuring adequate staffing, taking departmental calls, planning for continuity of care, serving in charge nurse role and providing direct patient care as needed.

• Collaborates with physicians, management team members, business partners, and customers to address strategic initiatives and organizational goals.

• Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement, desired client-centered outcomes, and organizational outcomes.

• Considers the diverse needs of each patient through the entire continuum of care, provides and ensures the highest level of service according to established service standards and optimizes the patient experience.

• Ensures adequate scheduling and staffing, recruits, retains, and develops staff, provides performance feedback, addresses issues as necessary, and provides input into staff performance reviews in a timely effective manner.

• Adheres to all regulatory and Texas Board of Nursing standards.

• Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; may serve as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.