- Salary
- $19 – $24
- Location
- Norfolk 18th Street Building 4, United States of America
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
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Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.
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Hourly Range: $19.91 - $24.88
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
- Liaison with dispatch in Operations regarding delays in bus, rail and ferry operations.
- Handles closing of CAF complaints sent to Operations and tracks complaints past due over 10 days for response.
- Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers' needs.
- Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services.
- Updates route information, customer alerts and transit information.
- Process and respond to customer complaints and inquiries.
- Provide departmental clerical needs to include word processing and spreadsheets.
- Operate transit master ACS and CAS system. Responsible for providing premier customer service to internal and external customers while handling calls related to customer service department functions.
- Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
- Performs other duties as required.
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Non-Exempt.
HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].
Skills
ComplianceCustomer Service