Enablement Coordinator

Who We Are

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day. 

 

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety. 

 

Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

This is a ground-floor opportunity to help build and scale Encore’s Enablement function. As one of the earliest members of a growing team, you will play a key role in coordinating the logistics, systems, content, and operations behind both new-hire onboarding and ongoing (“everboarding”) training programs.

 

The Enablement Coordinator ensures training programs run seamlessly by managing schedules, participant communications, materials, reporting, and cross-functional coordination. This role allows facilitators and subject matter experts to focus on delivering impactful training while you create the operational foundation that keeps programs organized, effective, and scalable.

 

Your fingerprints will be on the systems, processes, and experiences that support the growth and development of our sales and field teams across the organization.

Key Responsibilities

• Schedule and send calendar invites for onboarding and ongoing training sessions, including ramp programs for new hires 
• Coordinate new-hire logistics (travel, lodging, transportation, accommodations) and book/confirm learning spaces 
• Maintain training calendars across both onboarding and everboarding cadences, avoiding conflicts 
• Prep, order, and maintain training materials and collateral for both new-hire and ongoing programs 
• Maintain playbooks, battlecards, objection-handling guides, and onboarding content tailored to fire suppression, inspection, and service line offerings 
• Keep the content/materials library current as programs evolve 
• Maintain rosters and tracking for new hires (start dates, confirmations, completion) and ongoing training (attendance, completion, participation) 
• Track training completion and correlate enablement activity against SOW growth and NNA attainment 
• Report findings and program metrics to Enablement and RevOps team 
• Serve as point of contact for participants on logistics questions 
• Coordinate with facilitators/SMEs to schedule sessions and secure resources 
• Manage training-related communication channels and route location/logistics invoices for approval 
• Maintain the enablement content library, CRM-adjacent resources, and LMS/training platform so materials stay current and easy to find 

• Gather feedback from sales and field teams to identify training gaps and content needs 

What You Bring to the Table

• 2–4 years of experience in a coordinator, training support, learning & development, HR, operations, or logistics-focused role.
• Strong organizational skills with the ability to manage multiple programs, priorities, and deadlines simultaneously.
• Experience using scheduling tools, Microsoft Outlook, Teams, Excel, and related productivity software.
• Excellent written and verbal communication skills.
• Detail-oriented mindset with the ability to own recurring processes and operational checklists.
• Experience coordinating travel, events, training programs, or large-scale logistics is preferred.

Beyond the Paycheck

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

 

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Expected salary ranges between $65,000 - $80,000 per year.  
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.