Student Success Navigator

Primary responsibilities include,but are not limited to,the following:

• Manage an assigned caseload of students, providing proactive, individualized academic advising from entry through completion or transfer. 
• Evaluate placement information and both high school and college transcripts.
• Develop degree plans.
• Assist students with course selection and registration.
• Explain degree, certificate, and program requirements.
• Help students navigate college processes, policies, and resources.
• Provide timely referrals to appropriate internal and external resources and advocate for students experiencing academic or procedural barriers.
• Maintain regular communication with students regarding academic progress and requirements.
• Provide transfer and career planning support.
• Participate in Academic Advising Office drop-in hours and provide advising assistance to students across LWTech programs.
• Use EAB Starfish and other student systems to monitor academic progress, respond to early alerts, document advising interactions, make referrals, and develop degree plans.
• Collaborate regularly with faculty, deans, and campus partners regarding program requirements, changes, student progression, and academic concerns.
• Facilitate New Student Orientation (NSO) sessions and provide accurate program and advising information to groups of students.
• Develop and maintain advising materials, including flyers, online resources, and webpage content.
• Perform office operations and administrative duties requiring initiative, sound judgment, organization, and attention to detail.
• Assist the supervisor in developing and maintaining office procedures, completion initiatives, training, cross-training, and professional development activities.
• Represent the college at professional and community organizations and participate in conferences, training, and professional development activities. 
• Maintain regular and satisfactory attendance and punctuality.
• May supervise, train, and provide direction to assigned student and/or classified support staff; provide backup support to other college staff as needed.
• Perform other duties as assigned.

• Minimum years of education and experience:
  • Bachelor’s degree or above and at least one (1) year of academic advising, educational planning, career advising, or case management in a higher education setting. – OR --
  • Associate’s degree and at least three (3) years of academic advising, educational planning, career advising, or case management in a higher education setting. – OR --
  • Some college and at least five (5) years of academic advising, educational planning, career advising, or case management in a higher education setting
• Experience working effectively with diverse student populations, colleagues, and campus or community partners. 
• Demonstrated proficiency with Microsoft Word, Outlook, Excel, and other computer applications used for data entry, web-based activities, and written communication. 
• Ability to learn and effectively use student information systems and advising technology.

Preferred Qualifications

• Master’s degree in education, student affairs, counseling, communication, psychology, social work, or a related field from an accredited institution.  
• One (1) year or more of experience in a community or technical college setting.  
• Experience using ctcLink (PeopleSoft), EAB Starfish, or similar student information and advising systems.
• Multilingual skills are desirable in support of LWTech’s diverse student population.

Core Competencies:

• Communicate effectively through verbal, written, and electronic methods with students, colleagues, and community partners, including individuals for whom English is not their primary language.
• Provide student-centered service and build effective, supportive relationships with students and campus partners. 
• Apply knowledge of college policies, procedures, programs, and resources to support student success.
• Manage an assigned caseload effectively, including prioritizing tasks, monitoring student progress, documenting interactions, and following through on student needs.
• Collaborate effectively in a team environment and contribute to shared goals and outcomes.
• Identify barriers, assess situations, and develop appropriate solutions and referrals.
• Demonstrate an equity-minded approach to advising and the ability to work effectively with students from diverse backgrounds, identities, experiences, and circumstances.
• Demonstrate openness to feedback, professional development, continual learning, and self-improvement.
• Exercise sound judgment, initiative, organization, and discretion in carrying out assigned responsibilities.