- Location
- Bangalore, KA, IN
- Education
- Master
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
Responsibilities
- Manage complex technical escalations and customer issues.
- Deliver advanced remote troubleshooting and support.
- Collaborate with cross-functional and field service teams.
- Ensure quick resolution of critical customer problems.
- Improve customer satisfaction through effective communication.
- Provide expert guidance to service engineers.
- Reduce downtime through efficient issue resolution.
- Support knowledge sharing and technical training.
- Maintain high service and support standards.
- Handle multiple priority cases effectively.
Qualifications
#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry
#2 6+ years of work experience in Analytical Instrumentation & Customer Support.
#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.
