Medical Receptionist (Bilingual, Spanish/English)

Description

Georgia Spine & Orthopaedics is a comprehensive spine and orthopedics care provider in Georgia. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Dalton, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.

We are growing and seeking an enthusiastic PRN Medical Receptionist to join our Surgery Center Team in Roswell.

This position offers a flexible PRN schedule, with an expectation that the candidate is available to work approximately 2–4 days per month, based on organizational needs and scheduling requirements.

Our ideal candidate has medical experience and is bilingual, speaking Spanish/English.

The Medical Receptionist serves as the first point of contact with each of our customers. This position includes greeting patients, checking in and out, and answering phones. 

Medical Receptionist Responsibilities

• Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
• Ability to answer general questions for patients, such as:
  • Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect).
  • Driving directions to locations.
  • Appropriate fax numbers for sending patient information.
• Obtaining accurate, up-to-date information for all patients at scheduling and confirming it at registration.
• Ensure all co-payments and outstanding balances are collected at the time of registration.
• Facilitate calls to the appropriate venue.
• Verify insurance for eligibility and confirm that the necessary authorization for procedures has been obtained.
• Scrubbing/prepping all assigned charts on scheduled days.
• Check whether registration has been updated (it should be updated every 3 months).
• Check whether your medical history has been updated (it should be updated at least once every calendar year).
• Make sure insurance eligibility has been verified.
• Check for BALANCES and confirm if they need to be collected.
• Communicate in notes the information that needs to be collected on patients at the time of registration.
• If the patient is new, have a packet ready for them to complete upon arrival, including any other pertinent information.
• Maintain good client relations and provide excellent customer service to our patients.
• Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
• Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
• Display critical thinking skills in interactions with others.
• Utilize effective listening, verbal, and written communication skills when working with others.
• Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
• Document in the notes section of every account when any action is taken, indicating the action and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
• Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
• Other duties as assigned or requested.

Requirements

Candidates must meet the following requirements to be considered:

• Medical Experience
• Bi-lingual
• Medical terminology or the aptitude to learn
• Availability to work 2 - 4 days each month, based on organizational needs