Customer Service Representative-English/Bilingual - Onsite

Overview

This position will be located on-site in Brownsville, Texas. 

 

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Career Starts Here

Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.

Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.

We also welcome applications from active-duty service members, veterans, and military families.  Please mention your service to the recruiter! 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application. 

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Responsibilities

Your Responsibilities:

• Deliver exceptional service to our high value customers by providing best-in-class service
• and solutions to grow customer relationships within set standards via phone and chat
• channels.
• Provide accurate information and assistance to customers regarding their credit card
• accounts, products, and services.
• Identify and resolve customer issues efficiently while adhering to company policies and
• procedures.
• Educate customers on the features and benefits of the credit card and savings products and
• services.
• Proactively identify opportunities to enhance the customer experience and promote
• customer loyalty.
• Maintain accurate records of customer interactions and transactions in the company's
• systems.
• Meet or exceed established goals for all performance metrics, including call/chat quality,
• productivity, and schedule adherence to provide an exceptional level of service to
• customers.
• Provide first call/chat resolution while following strict procedures that meet regulatory
• and compliance guidelines.

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

 

Qualifications

• Must be 18 years of age or older.
• 1+ year related customer service-related experience. (Preferred credit card customer service)
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Preferred

• 2+ years of solid working knowledge of all Customer Service functions within a contact center.
• Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner.
• Ability to de-escalate customer issues and provide best in class service.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.