Sr. Analyst, Application Support – Change Management

• Oversee the IT change management lifecycle for software applications, prioritize and coordinate change requests, assess risks and business impacts, schedule and obtain approvals for changes, and ensure compliance with formal change control policies and documentation requirements.
• Develop and execute detailed change implementation plans for patches, upgrades, and new feature releases on key enterprise platforms (e.g. Microsoft 365, Ivanti ITSM updates, Workday and Accela version upgrades). Ensure that all changes are thoroughly tested, validated, and timed to minimize downtime and prevent production incidents during deployment.
• Work closely with software developers, system administrators, business units, and department stakeholders to integrate application change activities into overall project plans. Facilitate clear and timely communication about upcoming changes, including disseminating release notes, technical advisories, and user-friendly announcements, so that all employees understand the “what,” “why,” and “when” of technology changes.
• In partnership with the IT Staff and Support teams, develop and deliver comprehensive training programs and resources to prepare both end-users and Tier 1–3 support staff for new systems or updated features. This includes creating user guides, FAQs, and conducting workshops or webinars to ensure high user proficiency and support team readiness before go-live.
• Monitor system performance, support tickets, and user feedback during post deployment “hypercare” periods to ensure a smooth transition and high user adoption of new applications or features. Promptly address any issues that arise, conduct post-change reviews to evaluate the change’s success (including any incidents or problems related to the change), and use these insights to drive continuous improvement in the change management process.
• Serve as a hands-on application support for enterprise systems. Monitor and maintain the day-to-day performance of business-critical applications, ensuring high availability and addressing issues proactively (e.g. performing preventive maintenance). Respond promptly to escalated support tickets, troubleshoot complex application issues, and work with vendors or developers to implement permanent solutions in line with service level agreements.
• Maintain up-to-date technical documentation, change logs, and support knowledge bases for all managed applications. After each change, promptly update system documentation, standard operating procedures, and support manuals to reflect new configurations or processes. Ensure accurate recording of change requests, approvals, testing results, and implementation outcomes for auditing purposes

• Equivalent to a Bachelor’s Degree

• At least three years of professional work experience in supporting informational technology systems

SELECTION AND APPOINTMENT:  A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.  

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.  

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

HOW TO APPLY:  Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY:  The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.

St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966

An Equal Opportunity Employer
Fax: (314) 615-7703
www.stlouiscountymo.gov